Customer Support Consultant - Polish & English Speaking
Requirements
Fluency in Polish and English is required, with an additional European language preferred, along with at least two years of customer-facing experience. Strong communication and relationship-building skills are needed; import/export experience is an advantage, and CRM experience with Salesforce or SAP is a plus.
Job Description
Why This Role Matters
Our customer support professionals develop deep and meaningful relationships with our customers, offering solutions to meet their unique and often complex needs and helping them to make the best use of our products and solutions. Every interaction with a customer allows us to demonstrate the power of diagnostics and the advanced quality of IDEXX products and services.
In This Role
- You will be providing our Sales Reps, Customers and Partners with the right guidance to ensure a smooth order process and service.
- You will not only be serving external clients, but also internal (IDEXX partners), such as Finance Business Operations, Sales and Technical Services, by taking care of their different needs and requests,
- You will ensure the best possible use of technology (Salesforce/SAP) for a smooth process and maximum client satisfaction.
- You will also have the chance to utilize your skills in different back-office tasks
- You will require effective communication skills for your continuous interactions with internal and external stakeholders.
- You will lead by example and demonstrate emotional intelligence, humility and the ability to give and take constructive feedback.
- You are fluent in English and Polish, and preferably an additional European language.
- You are passionate about helping and supporting customers and colleagues, bringing a minimum of 2 years’ experience in a customer-facing environment. Experience with Import/Export aspects will be a strong add.
- You have the ability and drive to build and maintain strong relationships with internal and external customers, stakeholders and team members.
- You love to communicate and know how to do so effectively.
- Excellent computer skills and experience with CRM systems like Salesforce and SAP are a big plus.
- This is a hybrid role based out of our UK location(Newmarket office), with a minimum of two days a week or eight days a month onsite.
- Opportunity for annual bonus
- On the job training and career advancement opportunities.
- Additional benefits including, but not limited to gym benefit, wellness resources, volunteer paid days off, bike plan, and much more.
- 25 days holidays per year
- Retirement/Pension percentage contribution paid by IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Skills
About IDEXX
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious, where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians worldwide with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products, in-clinic diagnostic tests and instrumentation, practice management and software solutions, and reference laboratory and consultation services, enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
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