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Customer serviceCommunicationProblem solvingTechnical skillsPhone manners
Requirements
Candidates must possess strong communication skills, technical proficiency, and the ability to navigate multiple systems simultaneously. Previous experience in a contact centre, financial services, retail, or hospitality environment is required.
Job Description
GoHenry is a UK-based fintech company created by parents to pioneer financial education. We offer a debit card and app for kids and teens and companion apps for the family, with tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes, and earn points & badges. This is all designed to help kids and teens build good money habits that will last a lifetime.
We are looking for enthusiastic, clear communicators to join us as Customer Services Agents and be the helpful voice and advocate of our brand. This is an exciting opportunity to join our excellent Member Services Team and help us to achieve our goal of providing the very best in service to our members.
Your role will primarily be to provide a consistent, friendly, knowledgeable and overall efficient customer service experience to both the parents and children holding GoHenry accounts.
All the essentials you would expect, including a workplace pension plan, 31 days of holiday including all but 2 public holidays (pro-rated for Part-Time employees), & great company events!
We also provide:
We’re proud to say
Our work to empower the next generation has been recognised dozens of times since 2012. Most recently:
But we want to go much further, and that’s why we need you.
GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
The personal information we collect from you throughout the selection process will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn and/ or sending an email to dpo@gohenry.co.uk
We are looking for enthusiastic, clear communicators to join us as Customer Services Agents and be the helpful voice and advocate of our brand. This is an exciting opportunity to join our excellent Member Services Team and help us to achieve our goal of providing the very best in service to our members.
Your role will primarily be to provide a consistent, friendly, knowledgeable and overall efficient customer service experience to both the parents and children holding GoHenry accounts.
- This role is 100% office-based at our Farnborough office.
- Part-time hours: 11.5-15 hours per week, typically across two shifts: one weekday (Monday or Friday) and one weekend day (Saturday or Sunday).
Shifts start between 8am-12pm and finish between 4pm-8pm. Some flexibility is available, including the option to reduce the weekday shift to 4 hours.
- A quick learner with strong technical skills, excellent phone manners, and a high standard of written and verbal English
- A problem solver who can assess a situation, keep calm in a crisis, and identify possible solutions
- Transferable highly organised customer service skills from either a contact centre, financial services, retail, or hospitality environment.
- Comfortable navigating multiple systems whilst verbally explaining and guiding our customers to positive resolutions.
- Ability to be flexible in working as a team player and as an individual within a committed, and busy team environment.
- Be our customers' first point of contact, communicating with them via phone calls, in-app chats, and emails as the core part of your job role.
- Listen and determine the facts, using our systems to decide how best you can help and deliver the right resolution.
- Answer customer queries relating to the financial activity on their accounts, how to use the service, and problem-solve any issues they have.
- Provide our customers with the tools to help themselves by walking them through our App functions.
- Promote our product features to ensure they are getting the best from using GoHenry.
All the essentials you would expect, including a workplace pension plan, 31 days of holiday including all but 2 public holidays (pro-rated for Part-Time employees), & great company events!
We also provide:
- Your Birthday Day off
- 5 days annual leave carry-over
- An excellent Induction & onboarding program with ongoing learning & development throughout your career
- Family-friendly leave policies
- A choice between Bupa Health Cash Plan or Bupa Private Medical
- Death in service – 4x your annual salary from month 1
- Physical and Mental Wellbeing support and platforms for you and your family
- Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
- Paternity leave – 4 weeks full pay after probation
- Salary Sacrifice options
- Performance related reward scheme – we are hot on keeping you incentivised and motivated whilst appreciating you with rewards ranging from £500 to £1,000 based on 6 months' consecutive results
We’re proud to say
Our work to empower the next generation has been recognised dozens of times since 2012. Most recently:
- Our Money Missions were named ‘Best Financial Education Journey’ in the 11:FS Pulse 2026 annual report
- We won Finder’s ‘Best Kids' Card Provider’ in 2025
- We won City AM Dragon Awards ‘Leadership in Financial Literacy’ award in 2024
- We were named in the Top 100 Most Loved Workplaces in the UK in 2023
- We won the Tech for Good award at the Better Society Awards 2023
- GoHenry kids have donated over £770,000 of their own money to NSPCC via their GoHenry accounts
But we want to go much further, and that’s why we need you.
GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
The personal information we collect from you throughout the selection process will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn and/ or sending an email to dpo@gohenry.co.uk
Skills
Customer serviceCommunicationProblem solvingTechnical skillsPhone mannersWritten EnglishVerbal EnglishSystem navigationTeamworkConflict resolutionFinancial literacyTime management