ELIS
Customer Relationship Advisor
Requirements
The ideal candidate possesses strong communication, analytical, and organizational skills with proficiency in Microsoft Office and Dynamics. Previous experience in sales, service management, or administration is desirable, along with the ability to work independently and manage multiple priorities.
Job Description
- Acton
- Full-time
- Permanent
About a career with Elis
Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.
Our people are at the heart of everything we do. We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.
At Elis, you'll be part of a culture built on trust, respect and collaboration, where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.
With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.
The Opportunity
We’re looking for a Customer Relationship Advisor to join our ICS team at our Acton site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement.
This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills.
- Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships.
- Manage all direct communications (email, phone) from key customers efficiently and professionally.
- Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers.
- Support account management activity, including meeting preparation, reporting, and analysis of service issues and risks.
- Prepare quotations (CARs), contractual documentation, and ensure timely follow-up of actions.
- Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.
- Analyse lost business and complaint data to identify service trends and improvement areas.
- Provide accurate financial reporting and contribute to business reviews with General Managers.
- Offer training, coaching and subject matter support to colleagues when required.
- Work collaboratively on projects that drive service and process improvements across the ICS division.
- Strong customer service and relationship-building skills.
- Excellent communication skills (verbal and written).
- Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics.
- Attention to detail with strong analytical and organisational abilities.
- Ability to work independently, manage multiple priorities and meet deadlines.
- Experience in sales, service management or administration is desirable.
- Previous people management experience is advantageous.
- 29 Days Holiday
- Employee Assistance Programme
- On-site Parking
- Clear career progression within a multinational organisation
- 29 days holiday (including bank holidays)
- Ongoing training and development opportunities
- Be part of a company committed to sustainability and the circular economy
- A supportive team environment where your ideas and contributions matter
Then apply online!
Skills
About ELIS
Every morning, 5 million people put on an Elis garment and go to work. Millions more sleep in our linen, walk on our mats, wash their hands with our soap. They rarely think about us. That's exactly the point. From workwear to flat linen, hygiene to pest control and floor protection : Elis takes care of the essentials your business depends on, so your teams can focus on what they do best. Quietly. Consistently. Before you even have to think about it. We don't just clean products : we design them, produce them, maintain them and repair them, cycle after cycle. Our rental-maintenance model means we collect, we care for, we return. Less waste. More reliability. A genuine partnership, not a transaction. 58 000 people – 31 countries - 400 000 clients From the corner garage to the five-star palace, one standard of care, everywhere, for every client. Elis doesn't just provide a service. We become part of your team. When you win, we win. Elis is listed on Euronext Paris (ELIS). An international multi-service provider operating across 11 service lines.