Customer Experience Specialist UKIE
Requirements
The role calls for strong written and verbal communication, empathy, active listening, problem-solving ability, organization, and attention to detail. Candidates should be proactive team players who can work in a fast-paced environment and are available for a five-day rota that includes Saturdays and early or late weekday shifts.
Job Description
Whilst providing a best-in-class level of service, this role requires someone who can handle multiple tasks simultaneously and can maintain and enhance our brand reputation through positive interactions and effective problem solving.
Join our vibrant and sociable CX team at our central London hub (Farringdon)! We are looking for a dynamic professional to help us deliver world-class support and build lasting relationships with our community.
Requirements
You will be responsible for:
- Providing exceptional customer service in your dealings with our business partners through multiple communication channels.
- Building rapport with our customers to resolve issues quickly whilst providing accurate information about our products and policies.
- Using tools such as Salesforce to document and correctly log your communications.
- Maintaining and exceeding key performance indicators related to response time, resolution time and customer satisfaction scores.
- Gathering and relaying customer feedback to the relevant teams to help us continuously improve our product offering.
- Advising and supporting our partner salons to help them grow their business.
- Maintaining consistent communications with our Partner Success teams regarding queries and changes to Accounts.
- An active listener who can demonstrate empathy when speaking with partners and customers.
- Act as the face (and voice) of our brand, resolving inquiries with empathy, speed, and a touch of personality.
- Strong written and verbal communication skills with the ability to solve problems.
- Highly organised and able to structure your day effectively to achieve objectives and targets.
- A strong attention to detail and accuracy when recording partner and customer interactions.
- Team player who thrives in a fast-paced environment
- A positive and proactive mindset who enjoys a challenge
- Be open to a five-day workweek with shifts scheduled on a rota that will include Saturdays. Weekday shifts will be split between early/late, 8am -7pm with shortened hours on a Saturday.
- Hybrid working 2-3 days in the office
About Treatwell
Hi, we're Treatwell. Nice to meet you.
We're a team of 800 (and growing) passionate and brilliantly talented people across Europe. We're the industry's smartest salon management software, all connected to Europe's leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And....breathe.
But we're not done yet. We're on an exciting journey to digitally revolutionise the hair and beauty community.
If this excites you, we might just have the role for you.
We'll Treat You To
28-days holiday, plus bank holidays
A competitive monthly bonus structure based on performance
Monthly £40 Treatwell vouchers so you can treat yourself too
Mental health support
Equal Opportunity
Treatwell is an ‘Open to All' employer and warmly welcomes every body to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.
Skills
About Treatwell
At Treatwell, we empower industry growth to bring more beauty and wellness to everyone, everywhere. As Europe’s No.1 beauty and wellness booking platform, we connect millions of people with salons and professionals across 13 countries. With the industry’s smartest salon management software at our core, we help beauty and wellness professionals grow their business while making treatments more accessible than ever. Our vision is simple: to create a world where everyone can treat themselves well. That means giving salons the tools, visibility, and support to thrive, while making it effortless for customers to book the treatments they love. Anytime, anywhere. Behind it all is a team of passionate, ambitious people united by our values: Treat everyone well, Think like a salon owner, Make every appointment count, and Play to win together. These values shape how we work, drive our growth, and keep us focused on building a company that truly makes a difference for our people, partners, and industry. Ready to be part of the journey? Explore our careers page, your next chapter could start here.
View company profile →