Requirements
Applicants should be able to work in a fast-paced environment, multitask, prioritize responsibilities, and deliver empathetic, high-quality customer service. They should be willing to learn, support teammates and change, and have strong IT skills, including experience with Microsoft Outlook and Word.
Job Description
Contract Duration - 3 months
Location - Norwich
Inside IR35
Hybrid
We have some exciting opportunities available in our Personal Lines Triage team!
Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you.
These are temporary roles and will involve shift patterns covering the hours of 9am - 5:30pm (Monday – Friday).
A bit about the job
As a Triage Handler, you will be the first person our customers speak to when they need to make a claim, or have queries on an existing claim.
You will need to be polite, friendly, and a great listener to understand what the customer needs from us to be able to direct them to the right team.
Full training will be provided about different parts of the motor claims system; but, you'll need to be able to gather the right and relevant information efficiently from our customers to ensure their call reaches the correct team.
Skills and experience we’re looking for
- Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities.
- Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.
- A willingness to learn, help others and have a team player mentality.
- Embrace and supports change, to improve our customers’ journey
- Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.
Please ensure that you attach an up-to-date CV to your application.
We flex locations, hours and working patterns to suit our customers, the business and you. Most of our people smart‑work, spending at least 50% of their time in an Aviva office each week.
We’d love you to apply online. If you need a different way to apply, or have questions, please contact me at Katyayani.pathak@aviva.com
Skills
About Aviva
š We're a leading Insurance, Wealth & Retirement business. š£ Follow for #LifeAtAviva. Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace ā and society ā that works for all. It takes you. It takes Aviva.
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