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On the Beach
CRM and Social Media Executive
Manchester Hybrid 0-2 yrs exp Technology, Information and Internet 517 employees
CRM Campaign DeliveryCopywritingEditingOrganic Social MediaContent Creation
Requirements
Experience in CRM, social media, content marketing, or customer communications is sought, along with strong copywriting and editing skills and knowledge of organic social platforms. Candidates should be organised, detail-oriented, comfortable managing multiple deadlines, able to use campaign data to identify insights, collaborative and proactive, and interested in travel.
Job Description
We’re On the Beach! Since 2003, we've been rewriting the rules of how people discover, book, and experience their perfect getaway. What started as connecting people to short-haul beach holidays has evolved into something much bigger - premium beach destinations, long-haul adventures, and vibrant city breaks – and that’s just the beginning of our story.
We send around two million holidaymakers on their dream breaks every year. And we're still growing.
Powered by our deep-rooted entrepreneurial spirit, proprietary tech, curiosity and our incredible people, we’re accelerating - delivering best in class technology, the ultimate holiday app, and experiences that keep our customers coming back for more.
Ready to build the future of travel with us?
About The Role
The Customer Engagement Executive supports the planning, creation and delivery of customer communications across trading email, push notifications and organic social media.
Working with the Customer Engagement Lead, the role turns customer insight, travel expertise and commercial priorities into useful, engaging content that helps customers make confident holiday decisions.
What You’ll Be Doing Day To Day
Campaign and content delivery
Skills And Experience
After a clal with our Talent Acquistion team, we will run a 2 stage interview process, one stage of which will be an in-person interview at our fabulous Aeroworks office in Manchester city centre.
We want to make sure everybody has the opportunity to perform at their best. If you require any reasonable adjustments during the interview process please let the Talent Acquisition team know and they will be happy to assist.
Ways of working
Our full time hours are 37.5 per week, but we don't have rigid working hours so you can find the working pattern that's right for you. We have core working hours between 10am - 4pm, so we can collaborate and enjoy the social side of work.
We also have hybrid working so we all work from home and from our Aeroworks office in Manchester City Centre. As a team we are in the office 2 days per week (usually Tuesday & Wednesday).
Our Benefits
We might be biased but we think our colleagues are pretty great. They're the people that have made On the Beach what it is today and continue to make it vibrant and successful tomorrow. That's why we offer a competitive benefits package, known as our Beach Perks, to all On the Beach colleagues.
These Include
We send around two million holidaymakers on their dream breaks every year. And we're still growing.
Powered by our deep-rooted entrepreneurial spirit, proprietary tech, curiosity and our incredible people, we’re accelerating - delivering best in class technology, the ultimate holiday app, and experiences that keep our customers coming back for more.
Ready to build the future of travel with us?
About The Role
The Customer Engagement Executive supports the planning, creation and delivery of customer communications across trading email, push notifications and organic social media.
Working with the Customer Engagement Lead, the role turns customer insight, travel expertise and commercial priorities into useful, engaging content that helps customers make confident holiday decisions.
What You’ll Be Doing Day To Day
Campaign and content delivery
- Support the delivery of the cross-channel engagement calendar.
- Turn campaign concepts into clear briefs and channel-specific content.
- Coordinate deadlines, assets, audiences and campaign requirements.
- Ensure content is accurate, consistent and aligned with the On the Beach tone of voice.
- Support both planned and reactive activity.
- Support the planning and delivery of trading email and push campaigns.
- Write subject lines, preheaders, email copy, push notifications and calls to action.
- Adapt messaging for different customer audiences.
- Coordinate creative, product and landing-page requirements.
- Complete campaign checks before launch.
- Work with CRM specialists on audiences, segmentation and delivery.
- Create, schedule and publish content across priority social platforms.
- Write briefs, captions, scripts and on-screen copy.
- Adapt content for different platforms and audiences.
- Research travel trends and identify reactive content opportunities.
- Coordinate with internal teams and content creators.
- Support community management where appropriate.
- Research hotels, destinations and common customer questions.
- Create recommendations, comparisons and decision-simplifying content.
- Support the development of recurring content formats.
- Gather campaign results and contribute to performance reporting.
- Help deliver tests across messaging, audiences, formats and timing.
- Use results to suggest improvements to future activity.
Skills And Experience
- Experience in CRM, social media, content marketing or customer communications.
- Strong copywriting and editing skills.
- Good knowledge of organic social platforms and content formats.
- Excellent organisation and attention to detail.
- Confidence managing multiple campaigns and deadlines.
- An understanding of customer engagement and commercial performance.
- Confidence using campaign data to identify useful insights.
- A collaborative and proactive approach.
- A strong interest in travel.
- Accurate and timely delivery across email, push and organic social.
- Strong and consistent customer-facing content.
- Growth in engagement, clicks and website sessions.
- Effective coordination between CRM and social activity.
- Regular delivery of useful tests and content improvements.
After a clal with our Talent Acquistion team, we will run a 2 stage interview process, one stage of which will be an in-person interview at our fabulous Aeroworks office in Manchester city centre.
We want to make sure everybody has the opportunity to perform at their best. If you require any reasonable adjustments during the interview process please let the Talent Acquisition team know and they will be happy to assist.
Ways of working
Our full time hours are 37.5 per week, but we don't have rigid working hours so you can find the working pattern that's right for you. We have core working hours between 10am - 4pm, so we can collaborate and enjoy the social side of work.
We also have hybrid working so we all work from home and from our Aeroworks office in Manchester City Centre. As a team we are in the office 2 days per week (usually Tuesday & Wednesday).
Our Benefits
We might be biased but we think our colleagues are pretty great. They're the people that have made On the Beach what it is today and continue to make it vibrant and successful tomorrow. That's why we offer a competitive benefits package, known as our Beach Perks, to all On the Beach colleagues.
These Include
- 25 days holiday plus your birthday off
- Generous discount on holidays, plus you will receive 2 extra days annual leave on top of your holiday allowance to use whilst you're away on your On the Beach package holiday
- Access to Learnerbly learning platform, plus workshops, courses and professional qualifications
- Enhanced maternity, paternity, shared parental leave and adoption pay, plus other family friendly support
- Employee Assistance Programme and free access to counselling
- Simplyhealth Optimise Health Plan
- Company Sick Pay scheme
- Regular wellbeing events
- Gym discount
- Share Incentive Plan (SIP)
- Death in Service cover
- Onsite subsidised coffee shop
- The Sandbox (our very own bar)
- Food and drink discounts across a number of venues in Manchester City Centre
- Regular social events
- Cycle to Work scheme
Skills
CRM Campaign DeliveryCopywritingEditingOrganic Social MediaContent CreationCustomer CommunicationsCampaign CoordinationAudience SegmentationCustomer EngagementPerformance AnalysisData-Driven InsightsAttention To DetailTime ManagementTravel ResearchCommunity ManagementCross-Channel Marketing
About On the Beach
Hola! We’re On the Beach. There’s over 500 of us, mostly at home, and sometimes in our office in Manchester. We send nearly two million people on holiday every year (not together) and we’re expecting to get to three million pretty sharpish. Why? Because we’re the only holiday company who truly gets why going on your holidays is the best week or two of the year. Better than birthdays. Better than Christmas. Better than the Monday after the Easter holidays, when the kids go back to school. It’s a time when the rules are relaxed, caution is thrown to the wind, and life’s simplest pleasures are truly indulged in. And because we get all of that, we work flipping hard to make our customers’ holidays last even longer. With our market-leading offers, scalable, flexible and innovative technology, strong customer-value proposition and low cost base, we’re challenging existing players and redefining how customers book, manage and experience their holidays. And it doesn’t stop there. With huge opportunities for growth, we’re on a long-term mission to become Europe’s biggest and most loved online retailer of beach holidays, so our story’s only really just begun…
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