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Hays

Hays

Compliance Lead

London Hybrid 5-10 yrs exp Staffing and Recruiting 31,884 employees
FCA Regulatory ComplianceConsumer DutyCONCSM&CRAppointed Representative Governance

Requirements

Candidates should have proven experience in FCA-regulated environments and strong knowledge of Consumer Duty, CONC, SM&CR, vulnerable customer requirements, and FCA governance expectations. Direct engagement with FCA supervisors and experience in operational resilience and third-party risk management are sought; a professional qualification in compliance, risk, or governance is preferred.

Job Description

Compliance & Operations Lead - FCA Regulations

Contract Until 31/03/2027

Paddington (2 days a week in office)


We are looking for a Compliance and Operations Lead to join our client on a contract basis. You will be responsible for ensuring that the client operates in compliance with FCA regulatory requirements, including governance of the Appointed Representative (AR) model, providing strategic regulatory guidance to senior leadership.


Your Responsibilities:

  • Lead the establishment and implementation of FCA-regulated operations within VSOL UK.
  • Support FCA authorisation activities, regulatory permissions and post-authorisation obligations.
  • Provide expert regulatory guidance and challenge to business leaders and operational teams.
  • Act as the primary point of contact for the FCA and other relevant regulatory bodies
  • Develop and deliver regulatory, compliance and conduct risk reporting for Executive Committees, Boards and client governance forums
  • Lead the implementation and continuous improvement of the Consumer Duty framework
  • Identify areas where customer outcomes may be at risk and implement appropriate remediation and controls
  • Maintain the FCA regulatory risk profile and ensure regulatory risks are appropriately assessed, managed and escalated
  • Ensure effective governance of the Appointed Representative model and associated FCA obligations
  • Ensure regulatory compliance is positioned as a strategic enabler and competitive differentiator


Who we're looking for:

  • Proven experience operating within FCA-regulated environments
  • Strong knowledge of Consumer Duty, CONC, SM&CR, vulnerable customer requirements and FCA governance expectations
  • Demonstrable experience engaging directly with FCA supervisors and regulatory bodies
  • Operational resilience and third-party risk management experience
  • Professional Compliance, Risk or Governance qualification preferred


Interested?

Apply with a copy of your latest CV and we'll be in touch!

Education

Professional Certificate

Skills

FCA Regulatory ComplianceConsumer DutyCONCSM&CRAppointed Representative GovernanceRegulatory AuthorisationRegulatory PermissionsRegulatory ReportingRegulatory Risk ManagementConduct RiskFCA Supervisor EngagementOperational ResilienceThird-Party Risk ManagementCustomer OutcomesRemediation and ControlsGovernance

About Hays

At Hays, we believe that the right job can transform a person's life - and the right person can transform a business. From career‑defining opportunities to complex workforce strategies, we connect ambition with opportunity - helping people and organisations reimagine what’s possible. Every year we place over 200,000 professionals into new roles. Whether it’s a permanent role or a temporary contract, our specialist consultants provide tailored advice and market intelligence to accelerate careers, from emerging talent to executive leadership. For organisations, our expert teams build recruitment and workforce solutions shaped by real-time market insights, local expertise and the scale of a world leading specialist in white collar hiring. With operations in 30 countries, over 200 offices and 9,500 colleagues worldwide, we fill around 1,000 roles every working day. The future of work isn’t something we’re waiting for.  We’re creating it every day.