Requirements
Candidates should have experience in corporate, internal, leadership, or change communications, ideally in a large or complex organization, and be skilled at advising senior leaders and influencing stakeholders. Excellent writing, verbal, and editorial skills, sound judgment, adaptability, and the ability to manage competing priorities and sensitive information are required; insurance or financial services experience is advantageous.
Job Description
Communications Lead
Role Highlights
- London based role with hybrid working
- Lead communications for Group Underwriting and Group Operations and Technology
- Happy to talk flexible working
As Communications Lead, you will lead the planning, development and delivery of impactful communication initiatives across the Group Underwriting and Group Operations and Technology functions. Working within the Group Communications function, you will partner with senior leaders and international colleagues to deliver clear, consistent and engaging messaging that drives alignment and delivers results.
This varied role requires the agility to work across different business areas and communications disciplines, collaborating with external communications colleagues to manage reputational considerations where appropriate. Some flexibility may be required when working across global time zones.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role:
- Act as a trusted communications adviser to senior leaders, providing practical guidance on messaging, audiences, timing, channels and potential risks.
- Offer guidance on priority initiatives and projects to achieve business outcomes.
- Develop and deliver communications plans that support business priorities, organisational change, employee engagement and leadership activity.
- Translate complex business topics into clear, accessible and engaging communications for different audiences.
- Create high-quality executive and employee communications, including talking points, presentations, Q&A materials, leader toolkits, events and videos.
- Build credible stakeholder relationships, constructively challenge where appropriate and align different perspectives around consistent messaging.
- Manage multiple priorities independently, using sound judgement to identify issues and determine when escalation is required.
- Deliver communications across digital, email, intranet, events, video, social and collaboration channels.
- Work closely with internal and external communications colleagues to manage reputational considerations and coordinate activity.
- Use data, feedback and audience insight to evaluate effectiveness and improve communications activity.
- Share effective approaches, templates and lessons learned to strengthen communications capability and consistency across the team.
- Experience within corporate, internal, leadership or change communications, ideally gained within a large or complex organisation.
- Strong business-partnering skills, with experience advising senior leaders and influencing stakeholders across different functions and locations.
- Excellent written, verbal and editorial skills, with the ability to simplify complex information and create clear, audience-focused communications.
- The judgement, confidence and accountability to work independently, manage competing priorities and handle sensitive information appropriately.
- Strong learning agility and adaptability, with the ability to quickly understand new business areas and move between strategic advice and hands-on delivery.
- Experience within insurance or financial services would be advantageous, alongside an understanding of both internal and external communications.
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
Your career.
At the heart of it.
Skills:
Communication, Crisis Management, Critical Thinking, Detail-Oriented, Employee Communications, Intentional collaboration, Internal Communications, Internal Corporate Communications, Managing performance, Media And Communications, Presenting with Impact, Process Improvements, Risk Management, Stakeholder Management, Strategic Communication Planning
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Skills
About QBE Europe
At QBE we’re driven by our purpose of enabling a more resilient future. QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries. With hundreds of products and deep underwriting expertise, QBE European Operations cover most business risks. We apply our energy and determination to finding solutions to even the most complex challenges – and we’re not afraid to try something new, even if it means going against market conventions. We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change. Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it. QBE Insurance Europe is a specialist in business insurance and is active in both the Lloyd’s and company markets. Outside of our London headquarters, we operate from seven regional centres in the UK and are present in the major European markets, Dubai, Canada and Singapore. We have an in-depth understanding of each of our chosen markets and our ability to combine local expertise with the broad knowledge of our product specialists enables us to provide innovative solutions in each territory.
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