Requirements
Candidates should have previous experience in a helpdesk, service desk, or NOC environment, preferably within the IT or data center sector. Strong analytical, communication, and organizational skills are required, along with the flexibility to work 12-hour shift patterns.
Job Description
Your role
The GCC Analyst acts as a coordination and escalation point, working closely with internal technical teams and external customers. You’ll operate in a structured, shift‑based environment, supporting service reliability and customer experience. Focusing on technical queries and customer support, you will play a key part in our GCC team.
What you’ll do
- Monitor data center infrastructure and customer systems during assigned shifts
- Triage alerts, incidents, and service requests in line with defined procedures
- Coordinate incident response by engaging the appropriate technical teams
- Track incidents through to resolution, ensuring clear and timely communication
- Manage customer requests and escalations in line with SLAs
- Maintain accurate documentation, logs, and shift handovers
What you need
- Previous experience in a helpdesk, service desk, NOC, or customer service environment
- Experience working in an international Business to Business environment (ideally IT, data centers, or telecommunications) is highly desirable
- Comfortable working in an operational, process‑driven support role
- Strong written and verbal communication skills
- Good analytical and problem‑assessment skills
- High attention to detail and strong organisational abilities
- Focus on service quality, customer experience, and meeting SLAs
- Flexibility to work 12‑hour shift patterns
- Ability to remain calm, structured, and professional under pressure
- Previous experience/exposure to Data Centers is highly desirable but not essential
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Apply today, take charge of your career and grow your talents with us.
Training and Development
Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.
Safely Powering Progress
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.