Requirements
This role requires an experienced professional capable of managing a portfolio of global accounts independently. You must be skilled in building strong client relationships and driving account growth without carrying a direct sales quota.
Job Description
Own the long-term relationship with 15 of our global enterprise clients and make sure every one of them gets lasting value from Risilience, renews and grows.
As a Client Success Manager (CSM), you are the client’s long-term owner once our Implementation team has taken them live. Implementation runs a comprehensive onboarding process; you join at kick-off, build the relationship alongside them, and take full ownership at post-project sign-off. From then on, you are accountable for adoption, account health and renewals across a book of approximately 12-15 global accounts.
While you do not carry a sales quota you are accountable for client retention and expansion of your book of accounts. Our Sales team wins new logos and closes upsells; your job is to keep clients and to spot, qualify and pass on the expansion opportunities.
To view the full Job Specification, please click on this link.