Claims Team Manager

Application Deadline: 2 October 2026

Department: Claims Management

Location: Stoke

Description

Location: On-Site, Stoke-on Trent - ST1 3DH
Full-Time: 37.5 hours per week

Davies is seeking a Team Manager to join our successful Property team in our Stoke office.

At Davies, we’re a community of passionate professionals who thrive on collaboration, innovation, and making a difference.

What will your day look like:

• Be responsible for the daily delivery of a range of key service metrics and KPI’s depending on each client requirement ensuring delivery on time and quality
• Maintaining agile alignment of resource including but not restricted to management of telephony, payments, post, claims and diary tasks
• Proactive management of aged debt, mitigating debt and actively working to reduce reported debt
• Be responsible for the capacity tracking and requirements of your team
• Create, store and update client specific scheme procedures to ensure accurate information is retained at all times
• Input to operational matters in relation to external client MI
• Escalation point for day to day Client Issues and Queries
• Lead and develop team members within your area including continuous conversations and PDR process
• Undertaking oversight of your teams thrive and compulsory training to ensure the team remain compliant
• Attend client operational meetings
• Be an active and engaging member of the divisional management community to share best practice, collaborate and create an inclusive and positive working environment
  
  

Knowledge and Abilities:

• Proven management experience at a mid-senior level
• Property Claims experience, ideally within a claims management capacity but will consider those from an Insurance sales, broker or Insurance customer service background
• Experience of external stakeholder management or working as an outsourced partner
• The confidence to act with autonomy to understand and resolve issues presented by operational challenges and client needs
• A sound understanding of both the creation and analysis of MI reports within Microsoft excel
• An ability to understand the needs of our clients and desire to work towards continuously improving our delivery of those including but not limited to indemnity spend, fraud capture

#INDUKI

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan