Davies
Claims Co-Ordinator Subsidence
Requirements
The role calls for good administration skills and strong IT skills, with the ability to handle claims calls when needed. The posting does not specify a formal education requirement or a minimum number of years of experience.
Job Description
Department: Claims Management
Location: Home United Kingdom
New Opportunity
To undertake the setting up of new claims
Co-ordination of appointments for field staff nationwide
Administrative tasks, along with assisting with obtaining supplier reports and payments.
To ensure all claims are handled in accordance with both the Clients requirements and within the policies and procedures of the Davies Group.
What will your day look like:
The role holder will be required to:
To effectively undertake work allocated to you by your Team Leader.
Set up New Claims on the claims system.
First contact to Policyholders on behalf of our clients
Arrange and book appointments on behalf of the field staff within Service Level Agreements (SLA)
Coordinate visits and appointments to ensure best use of resource and money
Maintain documentation such as spreadsheets to ensure compliance with our client requirement
Ensure sound level knowledge of Client SLA
Assist the field team in completing, reports, tasks and answering calls where necessary.
Ensure referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis.
Maintaining claims on relevant IT systems to the highest possible standard.
Ensure work is completed to the required standard.
Actively promote the principle of Treating Customer Fairly, utilising knowledge obtained of insurance policies.
#INDUKI
Knowledge and Abilities:
Good administration skills
Strong IT skills
Answering claims calls when necessary
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Skills
About Davies
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver specialist professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, forensic accounting, customer experience, human capital, digital transformation & change management. Our global team of more than 8,500 professionals operate across 20+ countries, with large operational centres in the UK & U.S. Over the past ten years Davies has grown its annual revenues more than 25-fold, invested heavily in research & development, innovation & artificial intelligence (“AI”), platform integration & underlying business systems, colleague development, and client service. Today the group serves more than 1,700 insurance, financial services, public sector, and other highly regulated clients.