Requirements
Requires a business leader with over 10 years of experience in strategy, consulting, or business operations, ideally within international SaaS or marketplace environments. Candidates must possess strong financial acumen and the ability to influence senior stakeholders without formal authority.
Job Description
You'll own the Executive operating rhythm end-to-end, from strategic planning and company-wide OKRs through to Board and Executive reporting, working directly with the CEO and in close partnership with the CFO and the broader leadership team. You'll be the connective tissue across the organisation, bringing together Product Engineering, Commercial, Finance, Marketing, Supply, Customer Experience, Legal and People & Talent, and the person who makes sure our biggest cross-functional programmes land at pace. You'll also be a trusted thought partner to the Executive Team: turning complex commercial and operational data into the insight and recommendations that shape how Treatwell makes its biggest decisions.
This is one of the most senior and visible roles in the business, sitting at the centre of a category-defining European platform and shaping how we execute strategy across 14 markets, functions and audiences.
You Will Be Responsible For
- Partnering with the CEO, CFO and Executive Team translating strategy into clear execution plans, and coordinating the annual strategic planning process and quarterly business reviews
- Owning the operating rhythm around company-wide OKRs monitoring progress, challenging delivery risk, and keeping leadership focused on the initiatives with the greatest business impact
- Leading Treatwell's highest-priority cross-functional programmes setting up governance, milestones and reporting, managing interdependencies across functions and markets, and removing blockers before they slow delivery
- Diving deep into marketplace, SaaS and commercial performance data identifying trends, risks and opportunities, and building the business case for strategic investment and change
- Coordinating Executive and Board reporting in partnership with the CEO, CFO and Chief Legal & People Officer ensuring materials are concise, insight-led and delivered on time
- Preparing high-quality Executive and Board presentations and business reviews translating complex commercial and operational information into clear, actionable recommendations
- Tracking actions arising from Executive and Board meetings, ensuring clear ownership, accountability and follow-through
- Building trusted relationships across the C-suite and senior market leadership influencing outcomes and driving accountability without relying on formal authority
- An experienced business leader with 10+ years' progressive experience in strategy, management consulting, business operations, Chief of Staff or similar enterprise leadership roles
- A track record of partnering with CEOs and Executive Teams to drive strategic planning, execution and organisational performance
- Experience operating within complex, international and matrixed organisations, ideally across multiple markets
- Experience in, or a demonstrable ability to rapidly build expertise in, marketplace, SaaS or platform business models
- Proven experience leading enterprise-wide cross-functional programmes and strategic transformation initiatives
- Comfortable preparing Executive and Board-level reporting, presentations and business reviews
- Strong commercial and financial acumen - you can turn business performance data into strategic recommendations
- Confident influencing senior stakeholders and delivering outcomes without direct authority
- Highly analytical and structured, with exceptional attention to detail and a strong bias for action
- Fluent in English (additional European languages are a bonus, not a requirement)
We're a team of 800+ people working every day to transform the beauty industry across Europe. We've built the leading salon management software, connected to Europe's number one marketplace, helping thousands of professionals run and grow their business.
The Numbers Speak For Themselves
- Over 90,000 partner salons
- Present in 14 countries
- More than 23.5 million bookings every year
We'll Treat You With
- A competitive total remuneration package, benchmarked to senior leadership roles in your market
- 28 working days holiday, plus local bank holidays
- Monthly £/€40 Treatwell vouchers so you can treat yourself too
- Mental health support through our partnership with Open-Up
- Market-specific benefits that will be discussed in the interview process
We are committed to fostering a diverse, inclusive, and equitable workplace and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to their condition.
Skills
About Treatwell
At Treatwell, we empower industry growth to bring more beauty and wellness to everyone, everywhere. As Europe’s No.1 beauty and wellness booking platform, we connect millions of people with salons and professionals across 13 countries. With the industry’s smartest salon management software at our core, we help beauty and wellness professionals grow their business while making treatments more accessible than ever. Our vision is simple: to create a world where everyone can treat themselves well. That means giving salons the tools, visibility, and support to thrive, while making it effortless for customers to book the treatments they love. Anytime, anywhere. Behind it all is a team of passionate, ambitious people united by our values: Treat everyone well, Think like a salon owner, Make every appointment count, and Play to win together. These values shape how we work, drive our growth, and keep us focused on building a company that truly makes a difference for our people, partners, and industry. Ready to be part of the journey? Explore our careers page, your next chapter could start here.
View company profile →