Hays
Change Manager
Requirements
Candidates must have proven IT Change Management experience in large enterprise environments and strong expertise in ITSM process improvement. Knowledge of ITIL and experience implementing governance and service transition improvements are required.
Job Description
IT Change Manager
6-Month Contract (INSIDE)
HYBRID Working - East Yorkshire HQ
DAY RATE - £450.00 - £500.00
We're looking for an experienced IT Change Manager to support a major IT operating model transformation.
In this role, you will:
* Review and enhance Change Management processes as the business transitions to a new support model, identifying opportunities for stronger governance, risk control and visibility across the IT landscape.
* Design and implement the future-state Change Management framework, defining roles, responsibilities and controls required to operate effectively within the new target operating model.
* Lead the integration of CHARM and ServiceNow, ensuring streamlined change processes and improved governance across technology teams.
* Develop and embed a robust Service Onboarding & Readiness process, using ServiceNow to manage the end-to-end lifecycle and ensure services are operationally ready before go-live.
What we're looking for
* Proven IT Change Management experience within large enterprise environments.
* Strong ITSM process improvement expertise.
* Experience implementing governance, operating model and service transition improvements.
* ITIL knowledge and excellent stakeholder management skills.
This is an excellent opportunity to shape and mature enterprise Change Management during a significant transformation programme. The role will initially last for 6 months. Hybrid working will require the Change Manager to attend site visits "as and when required" - but this will NOT be 2 or 3 times a week. The role is INSIDE IR35 and can pay up to £500.00 / DAY.
* Proven IT Change Management experience within large enterprise environments.
* Strong ServiceNow and ITSM process improvement expertise.
* Experience implementing governance, operating model and service transition improvements.
* ITIL knowledge and excellent stakeholder management skills.
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Skills
About Hays
At Hays, we believe that the right job can transform a person's life - and the right person can transform a business. From career‑defining opportunities to complex workforce strategies, we connect ambition with opportunity - helping people and organisations reimagine what’s possible. Every year we place over 200,000 professionals into new roles. Whether it’s a permanent role or a temporary contract, our specialist consultants provide tailored advice and market intelligence to accelerate careers, from emerging talent to executive leadership. For organisations, our expert teams build recruitment and workforce solutions shaped by real-time market insights, local expertise and the scale of a world leading specialist in white collar hiring. With operations in 30 countries, over 200 offices and 9,500 colleagues worldwide, we fill around 1,000 roles every working day. The future of work isn’t something we’re waiting for. We’re creating it every day.