Requirements
Candidates should have a degree or equivalent and previous experience managing large customer portfolios within a manufacturing environment. Strong organizational, communication, and data analysis skills, particularly in Microsoft Excel, are essential for this role.
Job Description
Responsibilities
Researching and developing intelligence and relationships that lead to generation of new business
Producing short and long-term forecasts for internal and external business, including production planning which ensure the sites are optimizing capacity and managing inventory levels
Working with corporate departments to ensure compliance for credit control, export licensees, HM Revenue and Customers and internal procedures
Responsible for day to day communication with the customer relating to new and existing quotations, delivery commitments, cost reduction activities, timescales audits, testing compliance and certifications
Preparing information in support of long- term contracts, complex quotes, budgets and long- range capacity planning, budgeting and monthly forecasts
Advise and direct correct requirements to enable good customer relations both internally and externally
Regular meeting reviews with customer, Plant Manager, Engineering, Quality, Account Managers, Casting Sales Manager
Maintaining the order demand system weekly
Quoting for new and current parts, liaising with engineering, quality, NPI team
Customer communication updates
Preparation of Quarterly Review Presentations
Hosting site visits, visit to customer premises
Weekly accounts receivable reviews and liaison with Corporate credit team
Weekly expedite reports and Oracle system maintenance for changes
Export control diligence
Participation in audit’s (Financial and Quality)
Customer survey internal reviews
Credit control procedures for order acceptance/ completing contract review.
Qualifications
- Previous experience of managing large customer accounts/portfolios desirable
- Commercial knowledge, as well as the ability to work on immediate operational issues and establishing longer term objectives/goals for the business
- Excellent organisational, communication and people skills along with drive and resourcefulness
- Knowledge of import/export controls
- Strong Microsoft skills, specifically excel and data analysis
- Degree education or equivalent
- Capable of working under pressure to achieve set targets and strong time management skills
- Ability to solve problems and a ‘can do’ attitude to get things done internally and for the customer
- Strongly developed interpersonal, influencing and communication skills
- Experience of a manufacturing environment
- Enthusiasm and commitment with a tenacious approach
- Strong sense of integrity and credibility
- Strong attention to detail
- Self-starter with the ability to identify problems and find solutions
- Have enough technical background to understand customer requirements and in- house limitations
- Ability to build strong professional relationships with colleagues across differing functions
- Ability to work self-sufficiently and independently prioritise tasks and to work to tight deadlines
- Team player