CAFM & Performance Manager

Purpose of the Role

Based at 70 Fenchurch Street, The CAFM & Performance Manager is responsible for supporting the central M&E Services business and will go on to develop into a key part of the leadership team. Savills M&E Services provides day to day mechanical & electrical maintenance & servicing across multiple sectors. With a range of service partners, they deliver planned, reactive & project lead works across the internal Savills Property Management business. The CAFM & Performance Manager will join the team at a critical time, as the division starts up with a measured growth profile.

Key Responsibilities

• To operate as a key stakeholder in Savills M&E Services business

• To oversee use of CAFM systems across the property & eventually the wider M&E Services business

• Assist in the set-up of new instructions

• Ensure all PPM planners are loaded in line with Savills M&E Services requirements and SFG specifications

• To manage and oversee the full CAFM system journey in line with Savills internal SLA, which will include reactive works through all stages, including quotation, planning and execution of works

• Managing suppliers and sub-contractors to keep to delivery dates for visits, materials or services

• Monitor helpdesk tickets & use of CAFM systems by way of reporting on reactive and service works completion, as part of an overall divisional KPI

• Oversee placing of all purchase orders including reactive and service works, site tools, equipment, materials or uniform, whilst tracking costs in line with budgets for internal P&L reviews

• Collating and tracking any timesheets for the team for internal P&L reviews

• To manage and oversee commercial processes relating to CAFM systems and site operations, ensuring all key reference points for reactive and service works align between all systems, allowing for invoicing and/or journaling as required and at pace

• Ensuring the overall end to end compliance with internal processes relating to reactive and service works and the associated finances

• To issue directors weekly and monthly reports based on CAFM and commercial performance

• Ensuring compliance with our billing processes with our finance team

• To be involved with P&L reporting and taking/owning actions from the reviews, assisting the department to remain on target

• Work with the Directors and Savills internal key stakeholders on new opportunities, pricing, cost models (estimating) and mobilisations

• Be a key contributor to Savills M&E Services business development & internal strategies

• Assist wider range of sites in preparing for audits

• Support all site contract support inductions and develop the contract support team

• General ad hoc administration support as required

Skills, Knowledge and Experience

• History of working in customer facing roles

• Excellent communicator

• Team player

• Proficient in use of MS software particularly excel, powerpoint and other tools such as Power BI is desired

• Experience of using purchase order systems

• Compliance driven

• Able to work to deadlines

• Financial aptitude & awareness

• Understanding of Vantify or other CAFM software

• Experience of working in either a property management or M&E Services environment

• Willingness and aptitude to expand their knowledge of the industry

Working Hours - 37.5 hours

Salary - Competitive

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