Davies
Building Tech (Subs)
Requirements
Applicants should have subsidence or building insurance claims experience, at least five years of trade experience, or be a graduate building surveyor. Strong communication, organisation, customer service, computer literacy, problem-solving, and knowledge of building claims and subsidence are also sought.
Job Description
Department: Claims Management
Location: Home United Kingdom
We're looking for a Subsidence Building Technician to join our growing team and play a key role in helping customers navigate complex subsidence claims from mitigation through to final repair and settlement.
This is an exciting opportunity for someone with subsidence or property claims experience, a building professional with strong trade expertise, or a graduate surveyor looking to develop their career. You'll manage claims from start to finish, working with customers, contractors and insurers while overseeing investigations, repairs, cost control and settlement negotiations.
The role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey.
Our Group values articulate who we are and what we stand for: Professional, Honest, Innovative, and helpful and the job holder will help ensure these values are embedded within their team.
What will your day look like:
Main duties and responsibilities will be to work as part of our desk-based subsidence team to drive subsidence claims towards settlement and will include:
- Communicating with customers, contractors and insurer clients over the telephone, email and in writing
- Production of technical reports, to meet SLA’s
- Management of daily tasks
- Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
- Updating and creating building repair scopes using our in-house schedule of rates
- Assessing contractor estimates
- Negotiating cash settlements for repairs with policyholders
- Managing panel contractors, controlling repair schedules and costs
- Settling claims under delegated authority
- Maintain a high level of personal competence
- Adhere to Company systems and procedures
- Updating the claim information relevant claims IT system
- Actively promote the principle of Treating Customer Fairly
- Respond to requests and tasks set by the Senior members of the team.
- Undertake any other tasks that are reasonably assigned to you from time to time
- Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
- Demonstrate great communication and organisation skills
- Ability to demonstrate a high standard of customer service
- Computer literate, with excellent verbal and written communication skills (minimum GCSE English grade C or equivalent)
- Ability to thrive in a fast-paced target driven environment
- Positive attitude and be a flexible, adaptive, self-motivated team player
- Attention to detail and ability to assess and resolve problems and find solutions
- Some knowledge and understanding of Subsidence in relation to insurance claims
- Some knowledge or experience of managing technical building claims
- Some knowledge and understanding of Claims Handling
- Excellent telephone skills
- Experience and Understanding of Customer Service
- Excellent computer literacy
- Articulation and good communication skills
- The ability to organise own workload
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Education
Skills
About Davies
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver specialist professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, forensic accounting, customer experience, human capital, digital transformation & change management. Our global team of more than 8,500 professionals operate across 20+ countries, with large operational centres in the UK & U.S. Over the past ten years Davies has grown its annual revenues more than 25-fold, invested heavily in research & development, innovation & artificial intelligence (“AI”), platform integration & underlying business systems, colleague development, and client service. Today the group serves more than 1,700 insurance, financial services, public sector, and other highly regulated clients.