Broker Claims Relationship Lead

Broker Claims Relationship Lead – South West & Wales

Salary between £40,000 – £55,000 (depending on skills and experience)

Closing date: September 22nd, 2026.

Broker Claims Relationship Lead – South West & Wales

Salary between £40,000 – £55,000 (depending on skills and experience)

Closing date: September 22nd, 2026.

We are looking for a Broker Claims Relationship Lead who will be responsible for looking after our broker partners in the South West & Wales region in conjunction with our trading and distribution colleagues for the region. We have a ‘one face to market’ approach in each region, which is a key priority for this role.

Are you someone who thrives on fostering strong broker partnerships?

Do you love to use your expertise in claims relationship management to drive communication and strategic alignment throughout the claims process?

If this is you, we would love to hear from you.

A bit about the job:

The Broker Claims Relationship Lead will work within the South West & Wales region of brokers to support Aviva clients in the Aviva Claims Proposition. Building strong internal and external relationships for the benefit of the client and Aviva Commercial business is a key aspect of this role, you would be working closely with the regional distribution team, all product line operational claims teams, underwriting and senior Aviva stakeholders.

Interpreting claims data in order to drive improvements with overall claims trending is an important part of the role. You will act as a role model, coaching and mentoring colleagues where appropriate, actively pursuing opportunities to improve processes and procedures to assist the Commercial business.

The successful candidate will support projects aimed at system or process improvement at a local or national level in order to drive continuous improvement of service and engage others through Aviva Brand Values and standards as well as the development, implementation and on- going management of market leading sourcing strategies to ensure regulatory compliance is maintained.

Skills and experience we’re looking for:

• Experience of working with commercial claims, ideally at leader level, understanding your clients business and managing long term relationships with brokers
• Successful participation in new business propositions
• Identifying claims trends and working with clients and brokers to deliver improved claims experiences
• Strong senior stakeholder management background
• ACII certificate or relevant professional qualification or equivalent experience.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £40,000 – £55,000 (depending on skills, experience, and qualifications)
• Bonus opportunity - 10% (D grade) of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email kitti.majer@aviva.com .