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University Hospitals Birmingham NHS Foundation Trust
University Hospitals Birmingham NHS Foundation Trust

Band 8a Pharmacy Operations and Performance Manager

Birmingham On-site 5-10 yrs exp Hospitals and Health Care 5,545 employees£58k – £65k / year
Operational ManagementPerformance LeadershipTeam DevelopmentBudget ManagementConflict Resolution

Requirements

Candidates should have significant post-registration experience and a proven track record in operational management and team leadership. Registration with the General Pharmaceutical Council is essential, along with a strong understanding of pharmacy legislation and performance management.

Job Description

Job Summary

University Hospitals Birmingham NHS Foundation Trust is looking for a talented and driven pharmacy professional to join our Pharmacy Directorate as Pharmacy Operations and Performance Manager, based at Birmingham Heartlands Hospital.

This is a fantastic opportunity for an experienced pharmacist or pharmacy technician to step into a senior leadership role within one of the largest teaching hospital trusts in England. You will join the Pharmacy Directorate Core Senior Leadership Team, working alongside the Clinical Site Lead and reporting directly to the Chief Pharmacist, and will play a pivotal part in shaping the operational and business direction of pharmacy services across our four hospital sites.

Our pharmacy department is going through an exciting period of transformation, with significant investment in automation, digital systems and service modernisation. You will have real influence over how these changes are delivered, working closely with senior pharmacy leaders and Trust departments including Finance, Governance and Human Resources.

Previous hospital pharmacy experience is desirable but not essential. What matters most is a strong track record in operational management, performance leadership and team development. If you are ready for your next challenge and want to make a genuine difference to patient care across Birmingham, we would love to hear from you.

Main Duties, Tasks & Skills Required

As Pharmacy Operations and Performance Manager, you will lead the day-to-day operational delivery of pharmacy services at your designated site, ensuring services are safe, efficient and responsive to the needs of patients and staff.

Your Core Responsibilities Will Include

  • Leading operational and business planning for pharmacy services, working with the Chief Pharmacist and Associate Chief Pharmacists
  • Managing and developing staff, including line management of staff and support for other pharmacy managers
  • Monitoring performance against agreed objectives and KPIs, identifying areas for improvement
  • Managing budgets and contributing to cost improvement and efficiency proposals
  • Overseeing automation and IT systems within the department
  • Resolving complaints and operational issues, escalating appropriately where needed

We are looking for someone with significant post-registration experience, a proven track record in operational or performance management, and strong leadership and communication skills. You will be confident managing budgets, handling conflict and complaints professionally, and building effective relationships across teams. Registration with the General Pharmaceutical Council is essential. Hospital pharmacy experience is desirable but not essential, so we welcome applications from pharmacists and pharmacy technicians who share our ambition to deliver excellent pharmacy services.

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Essential

  • Registered with General Pharmaceutical Council
  • Degree or equivalent in-depth experience
  • Post-graduate Management qualification or equivalent in-depth experience

Experience

Essential

  • Significant post-registration experience including currently employed in a senior role
  • In-depth experience of performance management
  • In-depth experience of team leadership
  • Medicines Legislation as it applies to all area in pharmacy and application to UHB Policies & Procedures
  • National Pharmacy Standards, e.g. GPhC, MHRA etc. Lean and other service methods

Desirable

  • Hospital pharmacy experience

Additional Criteria

Essential

  • Finance understanding of SFIs. Experience of being a budget holder or/responsible for budget setting for a department/service.
  • HR -- day to day supervision/management of staff. Line manager of multiple departments
  • Ability to build and maintain effective relationships within teams and with colleagues in other areas

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

UK Professional Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

For Help With Your Application, Contact

Inderjit Singh

inderjit.singh@uhb.nhs.uk

01213718733

Pay scheme

Agenda for Change

Band

Band 8a

Salary

£57528.00 to £64750.00 Yearly

Contract

Permanent

Working pattern

Full-Time, Flexible Working

Reference number

304-9017272

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Attachments

Job Description

JD PS.pdf – 543KB Opens in a new window

Education

Bachelor DegreePostgraduate Degree

Skills

Operational ManagementPerformance LeadershipTeam DevelopmentBudget ManagementConflict ResolutionCommunication SkillsStaff ManagementPharmacy LegislationNational Pharmacy StandardsLean MethodologiesIT Systems OversightComplaint ResolutionRelationship BuildingService ModernisationAutomationDigital Systems

About University Hospitals Birmingham NHS Foundation Trust

University Hospitals Birmingham NHS Foundation Trust (UHB) is one of the largest teaching hospital trusts in England, serving a regional, national and international population. It includes Birmingham Heartlands Hospital, the Queen Elizabeth Hospital Birmingham, Solihull Hospital and Community Services, Good Hope Hospital in Sutton Coldfield and Birmingham Chest Clinic. We also run a number of smaller satellite units, allowing people to be treated as close to home as possible. We see and treat more than 2.2 million people every year across our sites and our hospitals deliver more babies than anywhere else in Europe. We are a regional centre for cancer, trauma, renal dialysis, burns and plastics, HIV and AIDS, as well as respiratory conditions like cystic fibrosis. We also have expertise in premature baby care, bone marrow transplants and thoracic surgery and have the largest solid organ transplantation programme in Europe. We provide a series of highly specialist cardiac, liver and neurosurgery services to patients from across the UK. We are world-renowned for our trauma care and have developed pioneering surgical techniques in the management of ballistic and blast injuries, including bespoke surgical solutions for previously unseen injuries. As a result of its clinical expertise in treating trauma patients and military casualties, the QEHB has been designated both a Level 1 Trauma Centre and host of the UK’s only £20m National Institute for Health Research (NIHR) Surgical Reconstruction and Microbiology Research Centre (SRMRC). We have over 24,000 members of staff and we are committed to investing in their development and their health and wellbeing. UHB is a Stonewall Diversity Champion and aims to achieve positive change for LGBTQ+ people by creating an inclusive, inspiring and equal environment for both staff and service users.

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