Assistant General Manager - Community Diagnostic Centre

Job Summary

We are seeking a full time Assistant General manager to join on Community Diagnostic Centre (CDC) Team.

You will provide dedicated operational leadership for the Community Diagnostic Centre (CDC), ensuring the effective, efficient and sustainable delivery of diagnostic services across all modalities. The role exists to strengthen operational oversight, improve utilisation, enhance patient access and support the Trust's diagnostic recovery ambitions. Working closely with the Deputy Divisional Director for Medicine, the Divisional Director of Operations and clinical and operational leads, the postholder will coordinate day-to-day CDC operations and ensure that planned activity is delivered consistently and in line with national expectations.

A key purpose of the role is to optimise diagnostic pathways across Radiology, Cardiology, Respiratory, Gastroenterology and Audiology, ensuring that capacity is used effectively and that patients move smoothly through referral-to-test processes. The postholder will lead improvements in scheduling, data quality, coding accuracy and performance reporting, enabling timely decision-making and supporting income recovery.

Main duties of the job

Although the role does not include direct line management responsibilities, the postholder will provide influential leadership across administrative, booking, estates and operational teams to ensure a safe, functional and well-maintained CDC environment. Through strong stakeholder engagement, proactive problem-solving and robust governance, the postholder will help ensure that the CDC delivers high-quality, patient-centred diagnostic services aligned with Trust priorities and national CDC standards.

Operational management

• Be accountable to the Trust through the Specialty and Divisional Management Teams for the planning, coordination and delivery of responsive, efficient and cost-effective diagnostic services, working closely with the Service Managers, Radiology Operational & Service Lead, modality leads and clinical teams operating within the CDC.
• Lead the achievement of CDC service objectives by contributing to strategic direction, implementingoperational improvements and supporting service developments that enhance utilisation, access andpatient experience.
• Develop and maintain systems, processes and procedures that support the Divisional Director of Operations in activity planning, capacity modelling and delivery of the Trust-wide CDC programme.
• Act as a key member of the CDC Delivery Group, providing influential operational leadership, supporting programme delivery and ensuring alignment with national CDC expectations.
  
  
  

About Us

We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

Job Description

Job responsibilities

• Identify, scope and lead service improvement initiatives to optimise patient throughput, streamline referraltotest pathways and improve overall patient experience across all CDC modalities.
• Exercise delegated operational responsibility on behalf of the Service Manager to resolve daytoday issues, ensuring timely escalation and effective problemsolving.
• Work collaboratively across specialties and divisions to support delivery of Trust activity plans, waiting time standards and diagnostic performance targets.
• Plan, encourage and facilitate continuous improvement, ensuring that operational processes align with Trust policies, strategic priorities and available resources.
• Implement, monitor and maintain standard operating procedures and operational policies to ensure safe, consistent and highquality diagnostic service delivery.
• Identify problems, risks and emerging trends early, developing and implementing mitigation plans and escalating concerns to the Specialty Management Team where required.
• Ensure robust systems are in place for performance reporting, monitoring and analysis, including accurate data collection for capacity and demand planning, utilisation tracking and income variance monitoring.
• Drive improvements in productivity, efficiency and effectiveness, ensuring that CDC capacity is used optimally and that operational barriers are addressed promptly.
• Ensure effective use of resources, recommending changes, initiating corrective actions and contributing to divisional decisionmaking to support sustainable service delivery.
• Work as an integral member of the specialty and divisional operational teams, supporting shared objectives and contributing to Trustwide diagnostic transformation.
• Act as the operational point of contact for estates and facilities issues affecting the CDC, ensuring timely escalation and resolution of building, maintenance, environmental and equipment-related concerns.
• Work with Estates, Facilities and Medical Engineering teams to ensure the CDC environment remains safe, compliant and fit for purpose, including oversight of planned and reactive maintenance affecting service delivery.
• Support the coordination of estates-related works, ensuring minimal disruption to diagnostic activity and effective communication with clinical and operational teams.
• Monitor environmental risks, such as temperature control, ventilation, infection-prevention requirements and space utilisation, escalating issues promptly through appropriate governance routes.
• Act as a key contributor to the Improving Together workstream, promoting a culture of continuous improvement, staff engagement and operational excellence.
• Be able to deliver sensitive or contentious information to large groups of staff at Trust and Divisional board meetings.
  
  
  

Please see attached JD for full responsibilities.

Person Specification

Qualifications

Qualifications Essential

• Master or equivalent level of ability gained through substantial NHS operational management experience
• Postgraduate qualification in healthcare management or equivalent experience
• Specialist knowledge across a range of operational and performance management procedures
• Evidence of continued professional development (CPD)
  
  
  

Desirable

• Management qualification
• Experience using CVIS, CRIS, Medilogik, Power BI or equivalent systems
  
  
  

Experience Essential

• Significant experience in operational or service management within the NHS at a senior level
• Experience of strategic planning, business planning, service development and project implementation
• Experience of managing or monitoring budgets, income, activity plans or financial performance
• Experience of handling patient complaints, incidents or service issues at a senior operational level. Experience of delivering training, briefings or presentations to staff across a range of professions
  
  
  

Desirable

• Formal project management qualification or experience
• Experience of coordinating and chairing multi-disciplinary meetings
  
  
  

Skills Essential

• Awareness of NHS policy, diagnostic transformation priorities and national performance standards
• Understanding of the changing NHS environment and system-wide diagnostic pathways
  
  
  

Desirable

• Knowledge of clinical governance principles
• Understanding of patient safety, estates compliance and risk management frameworks
• Desire to further develop career and leadership capability
  
  
  

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .