All Age Quality Officer

Grade 7- £45123-£49590pa

We are looking for a proactive and motivated Quality Officer to join Havering’s Quality and Provider Engagement Team. You will help ensure that residents receive safe, effective and person-centred care, working with providers to identify good practice, address concerns and drive improvement.

About the role

You will monitor the quality of adult social care provision through provider visits, discussions with staff and people receiving care, and reviews of records and performance information. Using your findings, you will produce clear reports, agree improvement actions and monitor progress.

Your responsibilities will include:

• Undertaking quality monitoring visits across a range of adult social care services.
• Gathering feedback from people receiving care, their families and professionals.
• Identifying quality concerns, assessing risks and escalating issues appropriately.
• Producing evidence-based reports and maintaining accurate monitoring records.
• Working constructively with providers to improve outcomes and share good practice.
• Collaborating with commissioning, safeguarding and other partners to respond to concerns.

About you

You will bring experience in adult social care, quality assurance, commissioning or a related field, alongside an understanding of person-centred care, safeguarding and the standards expected of care providers.

You will be confident analysing information, writing clear reports and having constructive conversations about areas requiring improvement. Strong organisational skills, sound judgement and the ability to manage competing priorities are essential.

Please view Job Profile here 

For an informal discussion about the post, please contact Jodie.Campbell@havering.gov.uk 

The closing date for the receipt of applications is 20/10/26 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful.  Interview date to be confirmed.

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770
 

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.