Agile Service Delivery Manager

About Company:

Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,500 professionals across around 60 offices in over 20 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering. Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron FinLabs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and ServiceNow, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or LinkedIn community.

Diversity, Equity, and Inclusion

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Job Description:

We are seeking an Agile Service Delivery Manager to lead the delivery of strategic technology initiatives within a Secrets Management function.

Key Responsibilities:

• Lead delivery across multiple global technology squads and projects.
• Manage end-to-end delivery using Agile and hybrid methodologies.
• Perform Scrum Master responsibilities, including sprint planning, stand-ups, retrospectives, and reviews.
• Coordinate development, QA, operations, and support teams.
• Track risks, issues, dependencies, milestones, and delivery plans.
• Facilitate stakeholder meetings and provide executive reporting.
• Drive Agile best practices, process improvements, and delivery governance.
• Maintain project documentation and support knowledge management.
• Collaborate on cloud, Kubernetes, cybersecurity, PKI, and secrets management initiatives.

Required Experience:

• 5+ years’ experience in Agile delivery, service delivery, or technology project management.
• Proven experience delivering enterprise-scale technology projects.
• Strong Scrum Master and Agile delivery experience.
• Experience managing multiple concurrent initiatives in a global environment.
• Knowledge of public cloud technologies and Kubernetes.
• Experience with Jira and Agile delivery tools.
• Strong stakeholder management, communication, facilitation, and reporting skills.
• Proficiency in Microsoft Excel, Word, and SharePoint.
• Experience in cybersecurity, PKI, secrets management, or financial services is desirable.
• Kanban experience is an advantage.