Administration Assistant

For further information about this role, please email Stephanie Mckone and/or Claire Hoggard via:

stephanie.mckone@nhs.net

c.hoggard@nhs.net

About The Role

Please note: This vacancy may close early if we receive a sufficient number of suitable applications, so early applications are encouraged.

• Ability to work as an integral part of the tissue viability team providing clerical assistance to the whole team
• Promote effective customer focused communication by responding to telephone or face to face communication with staff, patients and service users complying with departmental guidance
• To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched
• To be able to book appointments for patients on to the Tissue Viability teams system one calendar
• Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems and update as necessary as well as being able to input data into various databases to help monitor the Tissue Viability team and Trusts objectives
• The post holder will give relevant assistance as and when required to support all colleagues
• To carry out general administration duties and provide clerical assistance, as required
• To liaise with outside suppliers and other agencies as required
  
  

Please refer to the attached job description and person specification for further details.

Main duties.

• To understand the Tissue Viability service and have an understanding of the systems and processes involved in providing this service
• The post holder will be responsible for designated clerical duties in the department
• Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators
• Promote effective customer focused communication with patients and service users.
• To respond to telephone and / or face to face enquiries complying with departmental guidance
• To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched
• To be responsible for the accurate and timely storing/scanning of records, e.g., referral letters
• To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.
• To be able to organise own workload.
• To be able to book appointments for patients on to the Tissue Viability teams system one calendar.
  
  

Please refer to the attached job description and person specification for further details.

Qualifications

Essential person specification requirements

• Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
  
  

Experience

• Experience of working with filing systems
• Experience of good customer or patient care
• Work with IT systems
  
  

Skills And Abilities

• Keyboard skills
• Develop and maintain positive working relationships
• Demonstrate effective and clear written, verbal and telephone, communication skills
• Work with demanding workloads and prioritise tasks
• Maintain a safe working environment for self and others
• Willingness to take on tasks
  
  

Please refer to the attached job description and person specification for further details.

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Application Guidance

We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

Our Benefits

• Access to the NHS pension plan
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
• Exceptional employee health and wellbeing services
• Extensive benefits and support, including:
• Onsite nurseries and childcare salary sacrifice scheme
• Cycle to work scheme
• Home electronics scheme
• Car lease salary sacrifice scheme
• Working carers support and advice, carers network and carers passport
• Flexible working options and family and carer-friendly policies
• Established staff networks, including LGBTQ+ and Race Equality
• Career progression, training and support
  
  

Skilled worker sponsorship

You can find out more about skilled worker and health and care visas on our .