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VISSPO
Admin Team Lead
Luton On-site 5-10 yrs exp Technology, Information and Internet 1 employees£32k – £39k / year
Administrative Team LeadershipStaff SupervisionClinic SchedulingWaiting List ManagementConflict Resolution
Requirements
Applicants need degree-level management education or equivalent demonstrable knowledge, substantial knowledge of administrative and organisational policies, and experience in staff supervision, leadership, and conflict resolution. Strong interpersonal, organisational, time-management, confidentiality, and Excel data-management skills are required; SystmOne experience and knowledge of NHS finance systems are desirable.
Job Description
This post is responsible for leading the provision of administrative support to the Prosthetics Department based at Luton & Dunstable Hospital, Orthotics Departments based at both Luton and Bedford sites, and MSK Service based at Chaul End Lane, Luton. In addition, this post will offer support to the wider Therapy Admin team and Therapy Managers. The Admin Team Lead will be instrumental in the smooth running of the services by leading and working with Admin teams, Clinical Managers and Senior Therapists with the ability to work without supervision, using their initiative when dealing with enquiries that arise in the absence of the Service Lead.
Internal applicants: Please ensure you speak to your Line Manager before applying for this secondment opportunity and visit the Trust's Secondment Policy.
Main duties of the job
Contribute to and be responsible for line managing and supervising admin teams
Act as the point of access for patients and staff
Support the wider team as required.
Support the therapy service management team as required.
Manage clinic appointment booking and waiting lists
Support the team to deal with distressed individuals
Use problem solving skills
Monitor sickness absence line and record on Health Roster.
Lead induction and supervision
Develop, implement and maintain administrative procedures.
Type reports, letter
Support and provide cover in the absence of colleagues and during times of pressure.
Liaise courteously with all members of the teams
Be a SystmOne champion
Prioritise own work and co-ordinate that of the team to ensure deadlines are met.
Manage complaints
Co-ordinate clinics and manage annual leave or sickness.
Lead recruitment in conjunction with the Service Manager
Run, analyse, interpret data for reports
Manage annual leave and sickness
Manage staff performance
Provide leadership to the admin team
About Us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Details
Date posted
16 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year
per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
418-DTO2712-KA
Job locations
Limb Fitting Centre - Opposite Breast Screening
Lewsey Road
Luton
LU4 0EP
United Kingdom
Job Description
Job responsibilities
Job Description
Job responsibilities
Person Specification
##
Qualifications
Essential
Experience
Essential
Knowledge
Essential
##
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Limb Fitting Centre - Opposite Breast Screening
Lewsey Road
Luton
LU4 0EP
United Kingdom
Employer's website
https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Limb Fitting Centre - Opposite Breast Screening
Lewsey Road
Luton
LU4 0EP
United Kingdom
Employer's website
https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)
Contribute to and be responsible for line managing and supervising admin teams
Act as the point of access for patients and staff
Support the wider team as required.
Support the therapy service management team as required.
Manage clinic appointment booking and waiting lists
Support the team to deal with distressed individuals
Use problem solving skills
Monitor sickness absence line and record on Health Roster.
Lead induction and supervision
Develop, implement and maintain administrative procedures.
Type reports, letter
Support and provide cover in the absence of colleagues and during times of pressure.
Liaise courteously with all members of the teams
Be a SystmOne champion
Prioritise own work and co-ordinate that of the team to ensure deadlines are met.
Manage complaints
Co-ordinate clinics and manage annual leave or sickness.
Lead recruitment in conjunction with the Service Manager
Run, analyse, interpret data for reports
Manage annual leave and sickness
Manage staff performance
Provide leadership to the admin team
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Limb Fitting Centre - Opposite Breast Screening
Lewsey Road
Luton
LU4 0EP
United Kingdom
Employer's website
https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Limb Fitting Centre - Opposite Breast Screening
Lewsey Road
Luton
LU4 0EP
United Kingdom
Employer's website
https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)
Internal applicants: Please ensure you speak to your Line Manager before applying for this secondment opportunity and visit the Trust's Secondment Policy.
Main duties of the job
Contribute to and be responsible for line managing and supervising admin teams
Act as the point of access for patients and staff
Support the wider team as required.
Support the therapy service management team as required.
Manage clinic appointment booking and waiting lists
Support the team to deal with distressed individuals
Use problem solving skills
Monitor sickness absence line and record on Health Roster.
Lead induction and supervision
Develop, implement and maintain administrative procedures.
Type reports, letter
Support and provide cover in the absence of colleagues and during times of pressure.
Liaise courteously with all members of the teams
Be a SystmOne champion
Prioritise own work and co-ordinate that of the team to ensure deadlines are met.
Manage complaints
Co-ordinate clinics and manage annual leave or sickness.
Lead recruitment in conjunction with the Service Manager
Run, analyse, interpret data for reports
Manage annual leave and sickness
Manage staff performance
Provide leadership to the admin team
About Us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Details
Date posted
16 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year
per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
418-DTO2712-KA
Job locations
Limb Fitting Centre - Opposite Breast Screening
Lewsey Road
Luton
LU4 0EP
United Kingdom
Job Description
Job responsibilities
- To contribute to and be responsible for line managing and supervising the day-to-day running of the Prosthetic, Orthotic & MSK admin team functions and staff.
- To act as the point of access for patients, healthcare professionals and members of staff contacting the services, ensuring enquiries are dealt with competently and in a polite and courteous manner and appropriate actions are taken.
- To support the wider Therapy Admin team with staffing and cover for admin related tasks and leadership as required.
- To support the therapy service management team with admin related tasks as required.
- To manage clinic appointment booking and waiting lists and address concerns raised by the team regarding poor attendance or extended waiting times, escalating these concerns to the Service manager where required.
- To deal with and support the team to deal with distressed individuals and adopt conflict resolution techniques to assist the individual with their concerns.
- To use problem solving skills to support the team in resolving issues that arise and escalate these to the Service Manager where required.
- To sort, distribute and prioritise incoming post and emails
- To accurately input data relating to patients, referrals, correspondence and outpatient appointments.
- To source and order stationary, equipment and other resources required by the Department using Trust electronic procurements systems and be responsible for incoming goods and distributing these.
- Ensure the ordering, returning, collection and stock control is effectively managed to facilitate effective equipment provision for patients.
- To sort and file patient notes.
- To scan and photocopy documents as required.
- To monitor the sickness absence line and advise the appropriate member of management of any absences and record these on Health Roster.
- To lead the induction and supervision of new starters within the admin team including Probation management and efficient completion and storing of all paperwork.
- To develop, implement and maintain and co-ordinate efficient administrative procedures, leading and supporting the team with any changes required.
- To type reports, letters and other documents required by the clinical and management team including processing of clinical letters.
- To plan, attend, contribute to, take minutes and chair meetings as required.
- To work within the admin teams to support and provide cover in the absence of colleagues and during times of pressure.
- To liaise courteously with all members of the teams to ensure a smooth and efficient service.
- To manage the provision of reception cover at Limb Fitting Centre when required.
- To cover admin provision on clinic days at Gilbert Hitchcock House when required due to sickness or Annual Leave.
- To monitor the accuracy and presentation of own work and that of the admin team escalating any concerns to the Service manager and managing performance reviews/management where required.
- To be a SystmOne champion offering guidance and coaching to wider system users within Therapies
Job Description
Job responsibilities
- To contribute to and be responsible for line managing and supervising the day-to-day running of the Prosthetic, Orthotic & MSK admin team functions and staff.
- To act as the point of access for patients, healthcare professionals and members of staff contacting the services, ensuring enquiries are dealt with competently and in a polite and courteous manner and appropriate actions are taken.
- To support the wider Therapy Admin team with staffing and cover for admin related tasks and leadership as required.
- To support the therapy service management team with admin related tasks as required.
- To manage clinic appointment booking and waiting lists and address concerns raised by the team regarding poor attendance or extended waiting times, escalating these concerns to the Service manager where required.
- To deal with and support the team to deal with distressed individuals and adopt conflict resolution techniques to assist the individual with their concerns.
- To use problem solving skills to support the team in resolving issues that arise and escalate these to the Service Manager where required.
- To sort, distribute and prioritise incoming post and emails
- To accurately input data relating to patients, referrals, correspondence and outpatient appointments.
- To source and order stationary, equipment and other resources required by the Department using Trust electronic procurements systems and be responsible for incoming goods and distributing these.
- Ensure the ordering, returning, collection and stock control is effectively managed to facilitate effective equipment provision for patients.
- To sort and file patient notes.
- To scan and photocopy documents as required.
- To monitor the sickness absence line and advise the appropriate member of management of any absences and record these on Health Roster.
- To lead the induction and supervision of new starters within the admin team including Probation management and efficient completion and storing of all paperwork.
- To develop, implement and maintain and co-ordinate efficient administrative procedures, leading and supporting the team with any changes required.
- To type reports, letters and other documents required by the clinical and management team including processing of clinical letters.
- To plan, attend, contribute to, take minutes and chair meetings as required.
- To work within the admin teams to support and provide cover in the absence of colleagues and during times of pressure.
- To liaise courteously with all members of the teams to ensure a smooth and efficient service.
- To manage the provision of reception cover at Limb Fitting Centre when required.
- To cover admin provision on clinic days at Gilbert Hitchcock House when required due to sickness or Annual Leave.
- To monitor the accuracy and presentation of own work and that of the admin team escalating any concerns to the Service manager and managing performance reviews/management where required.
- To be a SystmOne champion offering guidance and coaching to wider system users within Therapies
Person Specification
##
Qualifications
Essential
- Degree Level in a management and/or equivalent demonstrable knowledge
- Considerable knowledge of administrative and organisational policies
- Evidence of willingness to take on further education / training.
- Relevant experience in Orthotics/Prosthetics.
- Relevant experience in MSK
Experience
Essential
- Training and experience in Conflict resolution including Dealing with complaints/ staffing issues
- Proficient in the use of Excel for data management and analysis
- Evidence of supervision & leadership skills and experience managing staff.
- Experience of using SystmOne
- Understanding NHS Finance procedures and reports
- Intranet Trust systems inc. Big Hand, Aggresso, Lyreco, Ice iPM & Evolve
Knowledge
Essential
- Excellent inter-personal skills
- Good organisational and time management skills
- Understanding of the need of confidentiality awareness at all times.
- Evidence of self directed learning
- Knowledge of Prosthetic, Orthotic and MSK National Challenges
- Experience of change management
##
Essential
- Excellent inter-personal skills
- Good organisational and time management skills
- Understanding of the need of confidentiality awareness at all times.
- Evidence of self directed learning
- Knowledge of Prosthetic, Orthotic and MSK National Challenges
- Experience of change management
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Limb Fitting Centre - Opposite Breast Screening
Lewsey Road
Luton
LU4 0EP
United Kingdom
Employer's website
https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Limb Fitting Centre - Opposite Breast Screening
Lewsey Road
Luton
LU4 0EP
United Kingdom
Employer's website
https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)
Contribute to and be responsible for line managing and supervising admin teams
Act as the point of access for patients and staff
Support the wider team as required.
Support the therapy service management team as required.
Manage clinic appointment booking and waiting lists
Support the team to deal with distressed individuals
Use problem solving skills
Monitor sickness absence line and record on Health Roster.
Lead induction and supervision
Develop, implement and maintain administrative procedures.
Type reports, letter
Support and provide cover in the absence of colleagues and during times of pressure.
Liaise courteously with all members of the teams
Be a SystmOne champion
Prioritise own work and co-ordinate that of the team to ensure deadlines are met.
Manage complaints
Co-ordinate clinics and manage annual leave or sickness.
Lead recruitment in conjunction with the Service Manager
Run, analyse, interpret data for reports
Manage annual leave and sickness
Manage staff performance
Provide leadership to the admin team
Essential
- Excellent inter-personal skills
- Good organisational and time management skills
- Understanding of the need of confidentiality awareness at all times.
- Evidence of self directed learning
- Knowledge of Prosthetic, Orthotic and MSK National Challenges
- Experience of change management
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Limb Fitting Centre - Opposite Breast Screening
Lewsey Road
Luton
LU4 0EP
United Kingdom
Employer's website
https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
Limb Fitting Centre - Opposite Breast Screening
Lewsey Road
Luton
LU4 0EP
United Kingdom
Employer's website
https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)
Education
Bachelor Degree
Skills
Administrative Team LeadershipStaff SupervisionClinic SchedulingWaiting List ManagementConflict ResolutionComplaint HandlingProblem SolvingData Analysis and ReportingMicrosoft ExcelSystmOneHealth RosterRecruitmentPerformance ManagementChange ManagementConfidentialityTime Management
About VISSPO
The hardest part of finding a job abroad isn’t finding the job. It’s knowing whether you can actually pursue it. Every year, thousands of talented graduates and skilled professionals spend months applying for jobs that were never eligible for sponsorship. We're changing that. Visspo brings these signals together, using AI-powered CV intelligence, personalised matching and sponsorship intelligence to help professionals cut through the noise and focus on opportunities that make sense for them. What we offer • Curated UK visa sponsorship jobs • AI-generated job summaries and key responsibilities • Skills, tools, and qualification insights for every role • Sponsorship-focused employer directory • Smart job matching based on your profile and CV (coming soon) We're building Visspo to reduce wasted applications, save hundreds of hours of job searching, and make the sponsorship journey more transparent for international talent. Whether you're on a Graduate Visa, Skilled Worker route, or planning your move to the UK, Visspo is designed to help you focus on opportunities that matter. www.visspo.com