A4 Onboarding Pay Services Support - Social Security Scotland
Requirements
Candidates must possess strong numerical and IT skills, with a high level of attention to detail and organizational ability. The position is restricted to existing permanent civil servants who have completed their probation period within Social Security Scotland or the broader Scottish Government.
Job Description
We are looking for a motivated and detail focused Onboarding Pay Services Support to join our team. This is an excellent opportunity for someone who thrives in a fast paced, evolving environment, enjoys working with accuracy, and can manage multiple priorities while meeting strict deadlines.
Based within the Colleague Experience Team, but working alongside SG HR Shared Service colleagues, our Onboarding Pay Services Support provide essential administrative support to ensure the smooth operation of our new entrant pay processes. You will work closely with colleagues across the organisation, providing clear and accurate information, supporting queries, and maintaining high standards of service delivery.
This position requires strong organisational skills, excellent attention to detail, strong IT and numerical capability, and the ability to build effective relationships.
Responsibilities
Responsibilities
- Review and organise allocated pay tasks in chronological order.
- Check automated Oracle candidate setup emails for missing information or system issues.
- Request missing details from Resourcing, Hiring Managers, or candidates as required.
- Confirm visa status, review supporting documents, and update Oracle records if necessary.
- Manually calculate annual leave and public holiday entitlement for new joiners.
- Upload all employment documentation to Oracle Document Records.
- Complete case sign-off on eRDM allocation tracker and clear related emails/paperwork.
- Update P45 details and respond to Tax/NI queries via iFix or email.
- Participate in end-of-month payslip checks in collaboration with SG Pay Admin colleagues.
- Calculate overpayment amounts and liaise with Overpayments team for recovery.
Resolve failed bank payments at month-end and process emergency CHAPS payments when required.
Qualifications
Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.
For this post, the following Success Profile elements will be assessed:
Experience:
Strong numerical skills, with confidence handling figures, checking calculations, and working with pay related data.
Behaviours:
- Communicating and Influencing – Level 1
- Managing a Quality Service – Level 1
- Delivering at Pace –Level 1
Seeing the Big Picture – Level 1
You can find out more about Success Profiles Behaviours here.
How to Apply
Apply online, you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the Success Profiles above.
Both the CV and the Supporting Statement provided will be assessed against the criteria for the role.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
Should a large number of applications be received, an initial sift may be conducted using the CV and Supporting Statement on Behaviour - Communicating and Influencing.
If invited for further assessment, this will consist of an interview and presentation.
We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Information Session
We are holding a candidate information session to provide you with information about the application and interview process, as well as further information on the role and team.
The session will be held on 17th September 2026 at 11:30 – 12:30
Please join us using the link below:
Expected Timeline (subject to change)
Sift – w/c 5th October 2026
Interview – w/c 19th October 2026
Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for, please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government.
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot
Apply before - 23:55 on 30th September 2026
Contact Name - Paul Donnelly or Simon Cuddihy
Contact e-Mail - Paul.Donnelly@socialsecurity.gov.scot or Simon.Cuddihy@socialsecurity.gov.scot