Senior Web Delivery Manager

Salary: £46,743 per annum 
Band: UKRI Band E
Contract Type: Open ended 
Hours: Full-time/Part Time (minimum 0.8 FTE) (flexible working available)
Location: Polaris House, Swindon - Hybrid working available

Closing Date: Monday 6th July 2026

About the role

The UKRI website, ukri.org, is one of our most important external communications channels - the front door to UKRI's services, funding opportunities, and the stories of our impact on society and the economy. With hundreds of thousands of users each month, it plays a central role in how the research and innovation community engages with us. 

The Senior Web Delivery Manager sits in the Web team, part of External Affairs and Communications. 

The Web team is a multidisciplinary group of content, product and delivery professionals. We use data and evidence to drive the continuous improvement of the website, making it simpler, clearer and more useful for our audiences. 

This is a genuinely interesting moment to join us. We are evolving our web content strategy and content operations - building more sustainable, scalable ways of working that will shape how the team delivers for years to come. 

As Senior Web Delivery Manager, you will play a central role in how the Web team operates day to day, translating strategic priorities into well-managed, high-quality web delivery. You will lead on workload planning, stakeholder coordination, and continuous improvement of our processes - working closely with content designers, developers, product managers and colleagues across UKRI.

Your responsibilities:

Delivery and Operations

• Plan, prioritise and manage the delivery of web content activity across ukri.org, using a combination of Agile methodologies, your knowledge of the UKRI website proposition, and appropriate planning tools. 
• Implement, manage and continuously improve workflows, methodologies and ways of working to support an effective, well-run team. 
• Be an expert user and Web team champion of Asana, our workload and project management tool. 
• Use data, evaluation techniques and reporting to support capacity planning and drive the most effective outcomes for UKRI. 
• Proactively manage risks and dependencies, developing mitigations to get the best value from the Web team within organisational constraints. 
• Apply editorial judgement to assess whether content requests align with the website proposition and meet the bar for publication. 

Stakeholder Management

• Liaise and coordinate across External Affairs and Communications and the wider organisation, ensuring the website is managed in line with strategic priorities and Web team capacity. 
• Build a network of internal and external stakeholders, forming strong, constructive working relationships at all levels. 
• Manage stakeholder expectations through negotiation and facilitation, maintaining the reputation of the Web team while achieving effective outcomes. 
• Lead on managing the web helpdesk product, including its development and any external supplier relationships. 

Team and Capability

• Support and coach team members, facilitating collaboration, communication and continuous improvement.
• Lead the delivery of workshops and training for colleagues, acting as an advocate for the website and good web practice.
• Support UKRI's commitment to an inclusive, user-centred approach to web delivery. 

Personal Specification

The below criteria will be scored during Shortlisting (S), Interview (I) or both (S&I).

Essential

• Agile or project management qualification or certification (S&I). 
• Skilled user of planning tools such as ticketing systems, workload management tools and whiteboard tools (S&I). 
• Knowledge of the content lifecycle and operations for a large, complex product or service (S&I). 
• Experience in a delivery role making strategic decisions, including prioritisation of content workload, using data and evidence to drive effective outcomes (S&I). 
• Experience of capacity management (S&I). 
• Experience of devising and implementing team workflows and processes (S&I). 
• Effective communication, collaboration and negotiation skills, with a track record of productive stakeholder relationships (S&I). 
• Experience of working in delivery for a user-centred design team, including working alongside content designers, user researchers and product managers (S&I).

Benefits

We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning!

A list of benefits below:

• An outstanding defined benefit pension scheme.
• 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent).
• Employee discounts and offers on retail and leisure activities.
• Employee assistance programme, providing confidential help and advice.
• Flexible working options.

Plus, many more benefits and wellbeing initiatives that enable our employees to have a great work life balance!

For further information on our benefits please see:

Benefits of working at UK Research and Innovation (UKRI) 

Please apply online, if you experience any issue applying, please contact Recruitment@ukri.org.

Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you, will be required to pay costs directly to The Home Office for the application before you start your role with us. UKRI is normally able to reimburse some, or all of these fees after you have become an employee and this can be discussed with the Hiring Manager. For more information, please visit https://www.gov.uk/skilled-worker-visa/how-much-it-costs or contact Recruitment@ukri.org.

UKRI - UK Research and Innovation

UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation.

Supporting some of the world’s most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation.

More information can be found at www.ukri.org.

Choosing to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit pension scheme, excellent holiday entitlement, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme.  For more details, visit benefits of working for UKRI.

How we support EDI in the workforce

At UKRI, we believe that everyone has a right to be treated with dignity and respect, and to be provided with equal opportunities to thrive and succeed in an environment that enables them to do so. We also value diversity of thought and experience within inclusive groups, organisations and the wider community. For further information, please visit ‘How we support EDI in the workforce’.

Disability Confident Employer

As users of the disability confident scheme, any candidate who opts into the scheme and best meets the essential criteria, will be shortlisted for interview. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How to apply

Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the ‘experience’ section of the application.

UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion – a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected and internal candidates may be subject to disciplinary action.

As part of the pre-employment checks there is a requirement to undergo Baseline Personnel Security Screening. BPSS is a pre-condition of employment and failure to achieve it may mean that the employment offer is rescinded. UKRI reserves the right to run, or re-run, security clearance as required during the course of employment.