Senior Consultant - ServiceNow HRSD

Senior Consultant – ServiceNow HRSD

Location: UK (hybrid working)

Travel: Up to 30%

Salary: £60,000 – £70,000 + bonus + benefits

Key Questions

• Do you have experience supporting ServiceNow HRSD implementations, working across business and technical teams?
• Can you facilitate workshops, gather requirements and translate them into user stories, process flows or service catalogues?
• Are you interested in HR transformation, including employee experience, process improvement and digital enablement?

The Opportunity: Connect people, process and technology

On behalf of our client, we are looking for a Senior ServiceNow HRSD Consultant to support the delivery of digital HR solutions across a range of transformation programmes.

In this role, you will help organisations improve how HR services are designed and delivered by translating business requirements into practical, scalable solutions on the ServiceNow platform.

You will work closely with stakeholders and delivery teams to understand current challenges, map processes and define future-state solutions.

Acting as a bridge between business and technology, you will turn requirements into clear, structured deliverables that support successful implementation.

This is a non-technical, consultative role, focused on improving user experience, streamlining operations and enabling effective change.

Who This Role Is Ideal For

This role suits individuals with backgrounds in:

• Business Analysis
• HR Systems / HRIS
• HR Operations
• Technology or Transformation Consulting

…who have exposure to ServiceNow HRSD and want to deepen their consulting expertise in HR technology and transformation delivery.

Your Approach

• Interested in improving employee experience through digital solutions
• Comfortable working in fast-paced, collaborative environments
• Able to break down complex problems into clear, practical outcomes
• Curious about technology and how it enables organisational change
• Motivated to grow within HR and technology transformation

Key Experience

• SC Clearance (or eligibility)
• ServiceNow certification (CIS HRSD preferred) or equivalent experience
• Experience supporting:
• End-to-end system implementations, or
• Delivery of HR technology solutions
• Understanding of HR processes and employee lifecycle
• ServiceNow HRSD capabilities (e.g. case management, knowledge, employee services)
• How HR interacts with other business functions
• Experience working with stakeholders to define requirements and support delivery

Core Skills

• Strong analytical and problem-solving ability
• Effective communication and stakeholder engagement
• Ability to translate business needs into structured deliverables
• Understanding of delivery lifecycles (requirements through to rollout)
• Familiarity with Agile or iterative delivery approaches

Nice to Have

• Exposure to delivery frameworks (Agile, SAFe, or similar)
• Experience supporting project or programme delivery
• Awareness of emerging capabilities such as AI within HR platforms

Why Consider This Role

• Opportunity to work on impactful transformation programmes
• Exposure to complex organisational challenges and solutions
• Ongoing learning and career development opportunities
• Collaborative working environment with diverse project teams
• Variety of work across different industries and organisational contexts

Additional details:

Due to the secure and highly sensitive nature of the position and working environment, you must have or be eligible to obtain SC Security Clearance. This role requires the successful candidate to undergo and be eligible for UK Security Vetting at SC level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements.

If applicable, reserved post nationality restrictions will be confirmed by the client.

Damia Group is committed to inclusive recruitment and welcomes applicants from all backgrounds.

More details relating to UK Security Clearance can be found here:

United Kingdom Security Vetting: clearance levels - GOV.UK

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this permanent job, you accept our Data Protection Policy which can be found on our website.Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003. Any advertised salary range is dependent on experience and the required qualifications.