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Marks & Spencer

New Store Opening - Shift Lead - Food - Ludlow

United Kingdom On-site 2-5 yrs exp Retail 40,222 employees
Team LeadershipOperational CoordinationResource AllocationCustomer ServiceCoaching
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Requirements

Candidates must be 18 years of age or older to comply with health and safety legislation. The role requires a proactive individual capable of handling frontline retail operations and key holding responsibilities.

Job Description

Work Pattern:

Week 1:

Monday: 18:00-22:00
Tuesday: 18:00-22:00
Thursday: 18:00-22:00
Friday: 18:00-22:00
Saturday: 18:00-22:00

Week 2:

Sunday: 06:00-10:00
Tuesday: 04:00-08:00
Wednesday: 04:00-08:00
Thursday: 04:00-08:00
Friday: 04:00-08:00

Under 18 Disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Purpose of the Shift Lead role:

  • To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
  • Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
     
  • Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
     
  • Allocate resource effectively to deliver a quick payment experience 
     
  • Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times 
     
  • Coordinate the team to deliver a clean, safe and well-presented store
     
  • Play their part in creating a great team atmosphere that is inclusive of everyone 
     
  • Role model great Customer Service 
     
  • Role model the M&S behaviours and Colleague Expectations across the store
     
  • Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
     
  • Support nearby stores if operationally required
     
  • Responsible for being a key holder and answering call outs as required
     
  • Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
     

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.


M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. 

Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. 

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Skills

Team LeadershipOperational CoordinationResource AllocationCustomer ServiceCoachingCash HandlingInventory ManagementStore Opening and ClosingProductivity DrivingHealth and Safety Compliance

About Marks & Spencer

At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.