Digital Change and Adoption Partner

Job Introduction

Welcome

Thank you for your interest in joining the People Directorate at Notting Hill Genesis.

This is an exciting time to join NHG. Our People function is evolving to become more confident, proactive and insight‑led, working closely with leaders to build capability, strengthen performance and support the delivery of great outcomes for residents.

People Development sits at the heart of our People Strategy. We help colleagues build the confidence, capability and ways of working they need to deliver high‑quality, resident‑focused services—now and in the future. Our work plays an important role in shaping NHG’s culture, leadership approach and how change is successfully embedded across the organisation.

What The Role Is All About

The Digital Change & Adoption Partner plays a critical role within this ambition. This is a hybrid role at the intersection of learning & development, behaviour change and digital transformation—ideal for someone with a strong L&D background who is looking to further develop their expertise in change and adoption.

As the Digital Change & Adoption Partner, reporting to the Learning Partnering & Delivery Manager, you will act as NHG’s specialist in embedding digital change through learning, behaviour and adoption.

This role sits within People Directorate (Learning & Development) and is not a standalone change management role. Instead, you will work alongside change and transformation colleagues, bringing a learning and behavioural lens to ensure new systems and ways of working are not just implemented—but truly adopted and sustained.

You will focus on adoption outcomes rather than training outputs. While this is not a traditional training delivery role, your L&D expertise will be essential in identifying capability needs, shaping interventions and ensuring colleagues feel confident to adopt change.

This role is ideal for someone who:

• Comes from a learning & development background
• Has experience supporting change, adoption or behavioural shifts
• Is looking to build a career further into change and transformation, while remaining rooted in L&D practice
  
  

How You’ll Make a Difference

You’ll help ensure NHG’s digital and transformation activity leads to meaningful, sustained change by:

• Bringing an L&D and behavioural perspective to digital and transformation activity
• Working with change and transformation colleagues to focus on behaviour, confidence and readiness—not just go-live
• Identifying adoption risks, capability gaps and behavioural barriers early
• Supporting leaders to understand and own their role in embedding new ways of working
• Enabling colleagues to confidently adopt new tools, systems and processes
• Ensuring learning and support activity is targeted, timely and aligned to change outcomes
  
  

Your impact will be seen through confident adoption of digital change, smoother transitions, and sustained improvements in how work is done across the organisation.

How You’ll Do It

You’ll work collaboratively across NHG to ensure digital change is embedded effectively into everyday practice. This includes:

• Partnering with Transformation, Change, PMO and HRBPs to understand upcoming change and assess adoption and capability impacts
• Shaping business readiness and adoption approaches, ensuring change is well sequenced, inclusive and sustainable
• Providing insight and challenge on confidence, readiness and behavioural impact
• Defining the learning and capability requirements needed to support successful adoption (including emerging technologies such as AI and Copilot)
• Working closely with Learning Design and Systems colleagues to shape effective learning and support interventions
• Occasionally delivering targeted, adoption-focused interventions where direct involvement supports behaviour change
• Using data, feedback and usage patterns to track adoption and continuously improve outcomes
  
  

You’ll act as a bridge between Learning & Development and Change, ensuring people-centred, capability-led adoption is at the core of transformation activity.

What’s in it for you?

You’ll play a key role in shaping how digital change lands across NHG, working at pace with senior stakeholders and transformation teams to ensure new ways of working stick—and genuinely improve colleague and resident experience.

Benefits include:

• Excellent annual leave and flexible working options (qualifying period may apply)
• Generous pension scheme
• Enhanced family leave (qualifying period may apply)
• Employee Assistance Programme
• Health cash plan
• Retail, leisure and lifestyle discounts
• Interest‑free loans
• Cycle to work scheme
• Life assurance – 4x annual salary
  
  

All About Us

Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline, employing around 1,800 colleagues.

For more information on what we do and what makes us different, please visit:

We welcome applications from everyone.

To find out more about our approach to equality, diversity and inclusion, please visit:

If you are interested, please send your application now! Closing date: Friday 3rd July

This role is currently eligible for potential sponsorship in line with our Eligibility to Work policy, under the Skilled Worker visa route (SOC Code 2439) . This will depend on your current right to work situation and government rules, so please discuss this with a member of the HR team before you apply.

Please apply for this role online. If you are not able to apply online, or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please contact our hiring team via

NHG reserves the right to close this vacancy early if we receive sufficient applications, so we advise you to submit your application at your earliest opportunity.