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Great Western Hospitals NHS Foundation Trust
Unit Manager - Outpatients Administration
Swindon On-site 5-10 yrs exp Hospitals and Health Care 1,823 employees
Sponsorship verifiedManagementCustomer CarePerformance ManagementWorkload ManagementProcess Design
Requirements
Candidates must have significant administrative experience in a customer-focused environment and demonstrate successful staff management skills. A relevant qualification such as NVQ 4 or equivalent experience is essential, along with evidence of management development and continuing professional development.
Job Description
Job Summary
Unit Manager - Outpatients Administration
The Outpatient Unit Manager will lead on the day-to-day management of unit teams and serve multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.
You will provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.
In liaison with the Operations Managers, you will be responsible for ensuring the appropriateness of the services and ensure that the performance management requirements of the Trust are met.
Previous applicants need not apply
Main duties of the job
To lead on the day-to-day management of unit teams and serving multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.
To provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.
In liaison with the Operations Managers, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met. In particular financial expenditure targets, cost control, quality, and activity targets
About Us
We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a heath and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Job Description
Job responsibilities
Operationally responsible for the delivery of the key performance indicators for the Outpatients Unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment, Slot Utilisation and Clinic Template Management.
Person Specification
Qualifications
Qualifications Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Unit Manager - Outpatients Administration
The Outpatient Unit Manager will lead on the day-to-day management of unit teams and serve multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.
You will provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.
In liaison with the Operations Managers, you will be responsible for ensuring the appropriateness of the services and ensure that the performance management requirements of the Trust are met.
Previous applicants need not apply
Main duties of the job
To lead on the day-to-day management of unit teams and serving multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.
To provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.
In liaison with the Operations Managers, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met. In particular financial expenditure targets, cost control, quality, and activity targets
About Us
We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a heath and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Job Description
Job responsibilities
Operationally responsible for the delivery of the key performance indicators for the Outpatients Unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment, Slot Utilisation and Clinic Template Management.
Person Specification
Qualifications
Qualifications Essential
- GCSE3 or above including Maths and English
- NVQ 4 or equivalent in relevant subject or equivalent experience and knowledge in a similar role.
- Evidence of formal management development
- Evidence of continuing professional development
- Willingness to undertake NHS specific IT system training including CareFlow clinic template maintenance, case note tracking, patient transport system, RPA Automations
- Evidence of Health & Safety training
- ECDL qualification or other formal IT training / qualification
- Evidence of significant administrative experience within a customer focused environment.
- Evidence of successful staff management including performance, recruitment, training, and absence management
- Evidence of successful process design and implementation
- Experience and understanding of outpatient services and performance indicators.
- Experience in implementing NHS policies and guidelines relevant to outpatient services/or equivalent.
- Proven experience of developing administrative processes, analysing information, and report writing
- Able to prioritise workload of self and others, and work without direct supervision.
- Able to act on own initiative and deal with nonroutine and sensitive issues.
- Demonstrate excellent management techniques and skills.
- Demonstrate performance management across administrative teams
- Past experience of working in an area specialising in healthcare appointment making.
- Experience of managing projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Education
["professional certificate"]
Skills
ManagementCustomer CarePerformance ManagementWorkload ManagementProcess DesignReport WritingStaff ManagementNHS PoliciesOutpatient ServicesFinancial ExpenditureQuality ControlTrainingRecruitmentAbsence ManagementAnalytical SkillsInitiative
About Great Western Hospitals NHS Foundation Trust
Great Western Hospitals NHS Foundation Trust is one of the top three Trusts to work for in the South West. We employ almost 5,500 staff and serve a population of over 750,000 across Wiltshire and neighbouring counties. Great Western Hospitals NHS Foundation Trust provides acute hospital services (at the Great Western Hospital in Swindon) and community health services across Wiltshire. These services include community hospitals, community nursing and therapy, and children's and young people's services.
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