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Great Western Hospitals NHS Foundation Trust
Administrator
Swindon On-site 0-2 yrs exp Hospitals and Health Care 1,823 employees
Sponsorship verifiedOrganisational SkillsCommunication SkillsInterpersonal SkillsData InputtingReception Duties
Requirements
Candidates should have a minimum of GCSE level education in English and Maths, with recent experience in a customer-focused environment. Familiarity with data protection, IT skills, and the ability to multitask are essential.
Job Description
Job Summary
The role requires someone with exceptional organisational skills, who can demonstrate great communication and interpersonal skills.
A caring and sensitive attitude is essential as you will be dealing with patients, their families and carers.
The individual will be expected to work independently as well as part of the team with the appropriate policies and procedures for the service.
Main duties of the job
The main role is to welcome patients and visitors into the department and ensure they receive the best experience in the department.
We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a heath and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Job Description
Job responsibilities
The Ward Clerk will undertake data inputting and administrative work whilst also providing reception duties for the ward/department as per standard systems and processes, in order to support effective patient flow. The Ward Clerk will need to work without close supervision, using their own initiative when dealing with enquiries that arise. Close co-operation with Medical Records, Secretarial staff as well as the clinical staff, is vital. The post demands the ability to communicate at all levels with patients, relatives and medical colleagues to maintain a high standard of service to meet the needs of the patient and the business.
Please See Attached Job Description For Full Information.
Person Specification
Education Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
The role requires someone with exceptional organisational skills, who can demonstrate great communication and interpersonal skills.
A caring and sensitive attitude is essential as you will be dealing with patients, their families and carers.
The individual will be expected to work independently as well as part of the team with the appropriate policies and procedures for the service.
Main duties of the job
The main role is to welcome patients and visitors into the department and ensure they receive the best experience in the department.
- Work from Ward/department reception being the focal point of contact for patients and visitors as well as colleagues.
- Answering the telephone, dealing with queries, transferring calls and taking messages when needed.
- To keep the patient administration systems up to date and accurate at all times, including amending patient demographics, the input of admission, discharge referral and transfer information, progress chasing patient referrals and tracking all health records to ensure their current location is recorded as per Trust policy.
We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a heath and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Job Description
Job responsibilities
The Ward Clerk will undertake data inputting and administrative work whilst also providing reception duties for the ward/department as per standard systems and processes, in order to support effective patient flow. The Ward Clerk will need to work without close supervision, using their own initiative when dealing with enquiries that arise. Close co-operation with Medical Records, Secretarial staff as well as the clinical staff, is vital. The post demands the ability to communicate at all levels with patients, relatives and medical colleagues to maintain a high standard of service to meet the needs of the patient and the business.
Please See Attached Job Description For Full Information.
Person Specification
Education Essential
- Educated to GCSE level in English and Maths or overseas equivalent grade D or above
- RSA or equivalent is Typing
- ECDL or equivalent
- Recent experience in customer focused environment
- In-depth IT and Amin skills
- Working knowledge of data protection and confidentiality
- Working to tight deadlines and managing conflicting priorities
- Working knowledge of data protection and confidentiality
- Knowledge of Medical Terminology
- To have previously work in a medical, health or social care environment
- Keyboard skills and an aptitude to use IT systems
- Good telephone manner
- bility to multitask and deal with nonroutine situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Education
["high school"]
Skills
Organisational SkillsCommunication SkillsInterpersonal SkillsData InputtingReception DutiesIT SkillsCustomer ServiceConfidentialityMedical TerminologyMultitaskingTelephone Skills
About Great Western Hospitals NHS Foundation Trust
Great Western Hospitals NHS Foundation Trust is one of the top three Trusts to work for in the South West. We employ almost 5,500 staff and serve a population of over 750,000 across Wiltshire and neighbouring counties. Great Western Hospitals NHS Foundation Trust provides acute hospital services (at the Great Western Hospital in Swindon) and community health services across Wiltshire. These services include community hospitals, community nursing and therapy, and children's and young people's services.
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