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Great Western Hospitals NHS Foundation Trust
Radiology Booking Coordinator
Swindon On-site 0-2 yrs exp Hospitals and Health Care 1,821 employees
Sponsorship verifiedCustomer ServiceAdministrationBookingCommunicationTeamwork
Requirements
Candidates should have a minimum of GCSE level education in English and Maths, along with experience in customer service or administration. Familiarity with medical terminology and a willingness to learn NHS-specific IT systems are also important.
Job Description
Job Summary
Radiology Booking Coordinator
Reporting directly to the Radiology Administration Manager, this role will provide direct support to the patient pathways through accurate and effective booking of diagnostic tests.
You will have experience of working within a busy administrative team that involves regular interactions with the public. As part of our tight knit team, you will also be in close contact with our Radiographers and Consultant Radiologists, supporting them with managing their clinical lists effectively. Although not essential, previous experience of this would be considered an advantage as the management of waiting lists and performance metrics will be a key consideration and expectation of the management of the booking team.
Patient care is at the forefront of everything that we do so the post holder will be expected to maintain high levels of communication with our patients, along with a listening and professional manner to deliver the best and timely service.
You will be expected to have a good understanding of the different radiology modalities that form the core of your role and understand the requirements and dependencies that feed into the booking of these tests. As such, this role is like no other as you will have exposure to a wide range of radiology diagnostics with regular interactions with our clinical teams.
Main duties of the job
To join the Radiology Administration Team in providing a comprehensive administration and appointment booking service in the Radiology Department. To provide focus on the needs of the patient in accordance with Policies and National Booking Programmes. This role requires a sound knowledge of the Radiology Information System and booking protocols when booking face to face or in a telephone call scenario.
Once trained, a confident approach is expected in using your own judgement to prioritise requests and deciding upon necessary examination requirements. Close liaison and building good relationships with key Radiographers and Consultants is essential to the success of the team. Full training is given which will involve an induction period of 6 months. Excellent front line customer care skills are essential as the job requires dealing with patients sometimes in a highly emotive atmosphere.
About Us
We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Job Description
Job responsibilities
To take responsibility for prioritising incoming requests, ensuring they are booked accurately and according to clinical urgency, ensuring maximum utilisation of clinic lists at all times. This will often involve on the spot decision making and having the freedom to adjust appointment slots and session times to accommodate them. For patients attending biopsy appointments, this will necessitate liaising with nursing staff
Please See Attached Full Job Description
Person Specification
Qualifications
Qualifications Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Radiology Booking Coordinator
Reporting directly to the Radiology Administration Manager, this role will provide direct support to the patient pathways through accurate and effective booking of diagnostic tests.
You will have experience of working within a busy administrative team that involves regular interactions with the public. As part of our tight knit team, you will also be in close contact with our Radiographers and Consultant Radiologists, supporting them with managing their clinical lists effectively. Although not essential, previous experience of this would be considered an advantage as the management of waiting lists and performance metrics will be a key consideration and expectation of the management of the booking team.
Patient care is at the forefront of everything that we do so the post holder will be expected to maintain high levels of communication with our patients, along with a listening and professional manner to deliver the best and timely service.
You will be expected to have a good understanding of the different radiology modalities that form the core of your role and understand the requirements and dependencies that feed into the booking of these tests. As such, this role is like no other as you will have exposure to a wide range of radiology diagnostics with regular interactions with our clinical teams.
Main duties of the job
To join the Radiology Administration Team in providing a comprehensive administration and appointment booking service in the Radiology Department. To provide focus on the needs of the patient in accordance with Policies and National Booking Programmes. This role requires a sound knowledge of the Radiology Information System and booking protocols when booking face to face or in a telephone call scenario.
Once trained, a confident approach is expected in using your own judgement to prioritise requests and deciding upon necessary examination requirements. Close liaison and building good relationships with key Radiographers and Consultants is essential to the success of the team. Full training is given which will involve an induction period of 6 months. Excellent front line customer care skills are essential as the job requires dealing with patients sometimes in a highly emotive atmosphere.
About Us
We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Job Description
Job responsibilities
To take responsibility for prioritising incoming requests, ensuring they are booked accurately and according to clinical urgency, ensuring maximum utilisation of clinic lists at all times. This will often involve on the spot decision making and having the freedom to adjust appointment slots and session times to accommodate them. For patients attending biopsy appointments, this will necessitate liaising with nursing staff
Please See Attached Full Job Description
Person Specification
Qualifications
Qualifications Essential
- GCSE 3 level of education in English & Maths
- NVQ Level 3 in Customer Services/Business Administration OR demonstrable equivalent experience gained in a reception, booking or administrative role
- Willingness to undertake NHS specific IT system training including Medway and CRIS - Computerised Radiology Information System
- ECDL qualification or other formal IT training/qualification
- Familiar with medical terminology, particularly radiology
- Use of internet and intranet
- Evidence of significant administrative experience
- Working knowledge of data protection and confidentiality
- Team working
- Worked in an area specialising in health care
- Organisational awareness of NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Education
["high school", "professional certificate"]
Skills
Customer ServiceAdministrationBookingCommunicationTeamworkData ProtectionConfidentialityOrganizational AwarenessRadiology Information SystemMedical TerminologyDecision MakingPrioritizationRelationship BuildingJudgmentEmotional IntelligenceProblem Solving
About Great Western Hospitals NHS Foundation Trust
Great Western Hospitals NHS Foundation Trust is one of the top three Trusts to work for in the South West. We employ almost 5,500 staff and serve a population of over 750,000 across Wiltshire and neighbouring counties. Great Western Hospitals NHS Foundation Trust provides acute hospital services (at the Great Western Hospital in Swindon) and community health services across Wiltshire. These services include community hospitals, community nursing and therapy, and children's and young people's services.
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