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Great Western Hospitals NHS Foundation Trust
Admin Team Leader
Swindon On-site 5-10 yrs exp Hospitals and Health Care 1,820 employees
Sponsorship verifiedTeam LeadershipCommunication SkillsPerformance ManagementAdministrative SupportTraining
Requirements
Candidates should be educated to degree level or have equivalent experience, with a strong working knowledge of Microsoft Office. Previous experience in a fast-paced office environment and as a Secretarial Team Leader is essential.
Job Description
Job Summary
We are looking for an enthusiastic and dynamic team leader to support the effective delivery of our administrative service in Gastroenterology. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.
As a Team Leader, you will manage and lead a team of secretaries and other administrators. This will include recruiting and inducting new staff members, identifying training and support requirements, and managing overall performance on a day to day basis.
The postholder will have specific responsibility for driving forward excellent standards of administration and operations, and will use your management experience to lead on service changes and developments.
Main duties of the job
The post holder will manage the delivery of a high quality, safe and compassionate administrative service to patients and clinical teams.
You will have responsibility for ensuring that all processes are efficient and effective, to enable the team and the Trust to meet high standards of performance.
You will have excellent communication skills, ability to prioritise their own and others' workloads, be able to motivate and enthuse others, and have a positive and flexible approach to the changing demands and opportunities of the service.
About Us
We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Job Description
Job responsibilities
Qualifications
Qualifications Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
We are looking for an enthusiastic and dynamic team leader to support the effective delivery of our administrative service in Gastroenterology. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.
As a Team Leader, you will manage and lead a team of secretaries and other administrators. This will include recruiting and inducting new staff members, identifying training and support requirements, and managing overall performance on a day to day basis.
The postholder will have specific responsibility for driving forward excellent standards of administration and operations, and will use your management experience to lead on service changes and developments.
Main duties of the job
The post holder will manage the delivery of a high quality, safe and compassionate administrative service to patients and clinical teams.
You will have responsibility for ensuring that all processes are efficient and effective, to enable the team and the Trust to meet high standards of performance.
You will have excellent communication skills, ability to prioritise their own and others' workloads, be able to motivate and enthuse others, and have a positive and flexible approach to the changing demands and opportunities of the service.
About Us
We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Job Description
Job responsibilities
- Operationally responsible for the delivery of the key performance indicators for secretarial, typing and administrative outputs in line with divisional and organisational goals and targets, including the support for services to deliver against the Trusts clinical letter generation targets. In addition, overseeing the generation of accurate, clear, and concise clinical correspondence across the Gastroenterology service and holding secretaries, typists and administrators to account.
- Operationally responsible for delivery of analysis, implementation and monitoring of departmental procedures liaising with other secretarial teams & departments to ensure processes meet the needs of services, divisions and the organisation.
- Responsible for the standard and quality of the secretarial, typing and administrative teams, requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality.
Qualifications
Qualifications Essential
- Educated to degree level or equivalent training or experience.
- Demonstrable working knowledge of Microsoft packages including Outlook, Word and Excel
- Willingness to actively deliver personal development and training.
- Certificate in Medical Terminology
- European Computer Driving Licence
- NVQ II in business administration
- RSA II/III or equivalent demonstrable experience in typing/Audiotyping (i.e., speed over 60wpm)
- Maintenance of computerised files
- Running and organising outlook diary/calendar systems
- Previous experience in a fast-paced office environment
- Previous experience as a Secretarial Team Leader.
- Knowledge of security and dealing with confidential issues in relation to handling personal information
- Knowledge of medical terminology and working in a healthcare environment
- Understanding and experience of referral pathways
- Complaint handling experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Education
["bachelor degree"]
Skills
Team LeadershipCommunication SkillsPerformance ManagementAdministrative SupportTrainingMicrosoft OfficeDiary ManagementOrganizational SkillsProblem SolvingMotivationFlexibilityConfidentialityMedical TerminologyComplaint HandlingReferral Pathways
About Great Western Hospitals NHS Foundation Trust
Great Western Hospitals NHS Foundation Trust is one of the top three Trusts to work for in the South West. We employ almost 5,500 staff and serve a population of over 750,000 across Wiltshire and neighbouring counties. Great Western Hospitals NHS Foundation Trust provides acute hospital services (at the Great Western Hospital in Swindon) and community health services across Wiltshire. These services include community hospitals, community nursing and therapy, and children's and young people's services.
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