Salesforce Administrator

Salary: From £39,000 per annum (negotiable based on experience) + comprehensive benefits package

Jisc grade: TGE3 (internal use only)

Hours: 35 hours per week

Job Type: Permanent

Reports into: Senior salesforce administrator

Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford.

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.

We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are

working to build a better digital future for education and research.

Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you.

The role:

As part of Jisc’s Group CTO directorate, this role sits within Workplace IT on the DXP Operations Team. The team develops and maintains the DXP Platform, supporting customer‑facing services and providing 2nd and 3rd line technical expertise.

You’ll be responsible for configuring, managing, and supporting the Salesforce platform ensuring reliability, security, and alignment with business needs. Working closely with stakeholders, you’ll drive platform adoption, deliver operational improvements, and contribute to both day‑to‑day support and larger change initiatives.

What you’ll be doing:

• Configure, maintain and support the Salesforce platform, including declarative changes such as fields, objects, page layouts, Flows and validation rules.
• Manage and resolve work through the service desk queue, including triage, investigation and prioritisation of support requests in line with SLAs.
• Deliver platform enhancements from the operational backlog and support larger change initiatives alongside senior administrators and developers.
• Proactive system maintenance including keeping up to date with release updates and platform health checks.
• Manage deployments using Copado and follow agreed release and governance processes.
• Administer Salesforce security and access, including users, roles, profiles, permission sets and access reviews.

What we are looking for:

• Demonstrable experience in managing users, roles, profiles, and permission sets.
• Proven experience administering Salesforce Service Cloud and/or Salesforce CPQ.
• Experience modifying existing Flows and validation rules with support.
• Experience implementing Salesforce configuration changes including custom settings, dashboards and reports.
• Ability to use Jira to (a) transfer triaged bugs from service desk and (b) collaborate with developers and stakeholders on standard change delivery.
• Understanding of core Salesforce objects (e.g., Accounts, Contacts).
• Understanding of Salesforce security basics (e.g., roles, sharing rules).
• Understanding of the ITIL-aligned service management including incident, problem and change processes.
• A proactive attitude to implementing best practice solutions.
• Ability to work autonomously while collaborating effectively with stakeholders

Don’t meet every single requirement?

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Hybrid working:

Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices.

Why work for us?

At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.

Our Guiding Principles:

Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.

Discover the amazing benefits we provide! Here’s what you can look forward to:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
• Buy up to an additional 5 days leave during the flexible benefits window
• Generous flexible pension schemes
• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
• A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• A wide range of discounts and cashback from retailers and big-name high-street stores
• Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave

Equity, diversity and inclusion:

Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.

Sponsorship:

Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.

No agencies please.