Customer Engineer
Requirements
Candidates should have over 4 years of experience in a technical, customer-facing B2B SaaS environment and strong Python skills. Experience with APIs, integrations, and exposure to AI technologies is highly beneficial.
Job Description
Customer Engineer – AI Platform
💼 The Role
We are partnered with a rapidly growing AI software business who are continuing to scale following huge demand from enterprise customers.
They’re hiring Customer Engineers to join a newly created technical delivery function focused on deploying AI-powered solutions into complex customer environments.
This is a highly technical, post-sales engineering role combining coding, integrations, workflow automation, and customer interaction. You’ll work directly with enterprise clients to build, configure, and optimise AI-driven solutions in live production environments.
It’s ideal for someone who enjoys hands-on technical work but also wants to stay close to customers and real-world delivery.
🚀 Key Responsibilities
- Build and configure AI-driven workflows and automation solutions
- Develop integrations and connect customer systems via APIs
- Work directly with enterprise customers to gather technical requirements and solve delivery challenges
- Test, troubleshoot, and optimise AI deployments in production environments
- Configure tools, workflows, and safeguards to improve reliability and performance
- Partner with product and engineering teams to improve platform capabilities and delivery processes
- Manage technical implementations from initial setup through to launch and iteration
🌟 What We’re Looking For
- 4+ years in a technical, customer-facing B2B SaaS environment
- Backgrounds could include Customer Engineering, Forward Deployed Engineering, Solutions Engineering, Implementation Engineering, Technical Consulting, or similar
- Strong Python skills with the ability to code confidently
- Experience working with APIs, integrations, and automation workflows
- Comfortable working directly with technical customer stakeholders
- Experience delivering complex technical solutions in live customer environments
- Exposure to AI, LLMs, automation tooling, or conversational platforms would be highly beneficial
- Strong communication skills and the ability to operate in fast-moving environments
- Stable career history with solid tenure preferred
💰 Package
- £130,000 - £170,000 base salary
- Competitive equity package
- Visa sponsorship available
- Full-time permanent position
- 5 days per week in-office
- Central London location
Skills
About OJ Digital
At OJ Digital, we partner with ambitious SaaS businesses to help them scale faster by building high-performing revenue teams. With over 25 years of recruitment experience, we specialise in hiring for Sales, Marketing, and Customer Success — the roles that directly drive growth. From early-stage scale-ups to established SaaS leaders, we understand the unique challenges of attracting and retaining top commercial talent in a competitive market. Our approach is simple: consultative, honest, and focused on results. We work closely with founders, leadership teams, and HR leaders to deliver the right people for the right stage of growth — ensuring every hire makes an impact. Whether you’re hiring your first GTM leader or building out an entire revenue function, OJ Digital is here to connect you with exceptional talent and help turn your growth plans into reality.
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